Skip to Content

Commerce realized

Make your e-commerce site future fit. The supply chain, order-to-quote, new channels, in-store trade, D2C, and online business – they can all work together seamlessly. And they should.

The world of commerce is constantly changing – and it needs to in order to keep customers engaged. Customers, whether B2B, B2C or D2C, expect brands to engage with them on their terms. They expect personalized, memorable, engaging and seamless experiences across the entire customer journey. And if they don’t get it, they will quickly switch to a competitor.   

“Seamless omnichannel buying experiences maximize a businesses commerce potential. Increasing brand loyalty, differentiation thus creating new revenue streams.”

Alex-Smith Bingham, Customer Experience Offer Leader

    FILA transforms into an experience-driven retailer

    Read more

    Mynt deploys a MuleSoft platform to evolve from point-to-point to API-led connectivity

    Read more

      What we do

      Crafted Commerce

      Craft an agile customer experience transformation through headless and composable solutions. 

      To differentiate and win continuously in the market, leaders are modernizing their CX architecture making them more modular to develop and consumable through every channel, touchpoints and modalities. This requires a modern approach which we call Crafted Commerce.

      Crafted commerce focuses on three areas:  
       
      Lean/Agile Organization: Designing an agile organization and a lean delivery process that support a customer centric business model today and tomorrow. 
      Crafted CX Architecture: Optimizing the digital platform for speed and adaptability to strike the right balance between global standardization and local freedom.   
      Sense-and-Respond Product Management: Robust framework with stronger sensing mechanisms and strategic product management so organizations can respond to the accelerating change in a complex business environment and navigate ever-changing preferences of your customers.

      Unified Commerce for Grocery

      Make the most of customer insights to provide differentiated offers that address the distinct needs of the modern-day grocery shoppers.

      Grocery organizations of all sizes need to capture the attention of digitally savvy consumers. Unified Commerce for Grocery helps you launch immersive, intuitive digital experiences more quickly and less expensively. Customers can modify previously placed orders before delivery is confirmed. They can sort, search, and filter products based on previous orders, and shop specific location inventories with a real-time look into product selection, pricing and delivery times.

      And you’ll easily be able to manage customer preferences by adding and saving their favorite grocery items to their profile for quick reordering. You can streamline and personalize your email marketing campaigns, too.

        Quick Start Commerce for QSRs with Salesforce

        We leverage the power of Salesforce Commerce Cloud to enable grocers to deliver with a fully functional, omni-channel experience.

        Learn more

        Quick Start Commerce for Grocers with Salesforce

        Quick-serve restaurants (QSR) are undergoing vast transformation. Customers want robust digital ordering and loyalty experiences.

        Learn more

        Magento Commerce Rapid Launch Accelerator

        The experience economy has reshaped customer demands, and nowhere is this more apparent than in commerce.

        Learn more

        Fast Commerce with SAP

        Our Fast Commerce solution streamlines processes and uses field-tested methodologies to provide a seamless end-to-end commerce experience.

        Learn more

        New business models

        Is it possible to operate a business that meets the needs of people and planet while also making a profit?

        Capgemini Invent

        Smart Mobility Connect

        Empowering OEMs to create the mobility ecosystem of the future designed with people at heart.

        Capgemini Invent
        Laern more

        Inventive brand experience

        Reimagining your brand to become better connected, more empathetic and more relevant.

        Capgemini Invent
        Learn more

          Research and insights

          Capgemini Research Institute

          Generative AI in leadership
          Capgemini Research Institute

          Conversations for Tomorrow #9: Generative AI
          Report

          The art of customer connection
          Point of view

          Sustainability in Application Development and Management (ADM) services

          Meet our experts

          Alex Smith-Bingham

          Executive Vice President, Group Offer Lead for Customer Experience; Digital Customer Experience Lead for UK
          “Customer Experience covers all the support and help our clients need between them and their customers. This will range from changing their purpose, their propositions, new capabilities in sales/service/marketing and commerce, immersive experiences, new operating models, and new ways of working and ecosystems. We harness our global capability in strategic innovation (frog), business consulting, DCX solutions, Insight & Data and run operations in technology and business services.”

          Rich Minns

          Expert in Digital Transformation, Retail

          Andrew Smith

          Vice President, Head of Salesforce CoE Europe
          “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

            Partners