Powering Utilities Transformation Through Intelligent Cloud and AI

Utilities are balancing sustainability objectives, infrastructure modernization, regulatory obligations, and customer expectations. Our advisory services help organizations assess how Oracle Cloud Platform (Applications/Infrastructure) can support operational resilience, workforce effectiveness, customer engagement, and long-term modernization initiatives.

Capgemini helps utilities transform customer operations, workforce management, procurement, supply chain, finance, planning, and capital programme management through utility expertise, intelligent automation, and enterprise applications. Oracle Fusion Applications provide the digital core while Oracle Utilities Suite capabilities support utility-specific operational and customer processes.

Utilities often rely on highly customized legacy environments supporting billing, customer operations, workforce management, and asset-intensive processes. Capgemini helps modernize these workloads using Oracle Cloud Infrastructure as a secure and scalable modernization platform.

Our modernization approach helps reduce technical debt, improve interoperability, strengthen operational resilience, and establish a foundation for data, AI, and future utility innovation.

Utility technology environments must evolve continuously while maintaining reliability, safety, compliance, and customer service. Capgemini’s Agentic ADM services help utilities improve and modernize critical applications while protecting continuity of operations.

• Run faster – Oracle legacy utility workloads and business-critical applications can achieve improved scalability, agility, and operational performance on Oracle Cloud Infrastructure (OCI).
• Build smarter – Oracle’s cloud-native service portfolio helps utilities enhance existing operational platforms and build next-generation customer, workforce, and operational experiences.
• Transform deeper – Oracle continuously delivers new AI, analytics, automation, compliance, and security capabilities. Capgemini helps utilities adopt and operationalize these innovations to support resilience, modernization, and continuous improvement.