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Intelligent Customer Operations for Tech Product Support
Intelligent Business Operations

Intelligent Customer Operations for Tech Product Support

Drive frictionless customer experiences across product and technical support operations

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ICO for Tech Product Support

Deploy technical and product support transformation at speed and scale

Capgemini’s Intelligent Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.

Our solution delivers a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:

  • 40% reduction in cost-to-serve
  • 15–20% increase customer satisfaction
  • 20% reduction in customer churn
  • 35% improvement in alert management efficiency
  • 25% increase in first contact resolution
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Read how a properly implemented holistic shift-left strategy makes the impossible – possible

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Research & Insights

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About authors

Anjali Pendlebury-Green

Executive Vice President, Head of Europe (North Central), Capgemini’s Business Services
Anjali is the Head of Capgemini Business Services for North Europe. She supports large enterprises optimize their operations and build connections between Digital, Technology and Business Outcomes. Anjali has clear POVs on deploying digital and AI to deliver the right balance between Human and Technology effort. Anjali is also a member of the Capgemini Business Services Executive Leadership.

Tim Szymanski

GTM Lead, High-Tech, Intelligent Customer Operations,  Capgemini’s Business Services