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Business operations

Reinventing customer experience in healthcare

Drive intelligent, frictionless customer interactions for your patients and members across the healthcare ecosystem

This collection of blogs, articles, and interviews gives you insights and advice on how your organization can reinvent customer experience for the healthcare industry to deliver a frictionless, personalized, digital-first customer experience for your patients and members.

These insights are based on learnings from the recent experience of Capgemini’s Intelligent Customer Operations team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers: