digital transformation

We help telcos make the most of the digital opportunity, so they can accelerate their transformation from communications service provider (CSP) to digital service provider (DSP).

Our digital transformation offer helps bring the future of the telco industry closer for:

• B2C operators – enabling the launch of new digital value proposals, with proven, game-changing speed to market
• B2B operators – rewiring and rebooting omnichannel customer experience and operational excellence, while giving the flexibility to adopt new business models and quickly launch new services
• Vertical industries – supporting opportunities to increase revenue and efficiency in a better-connected world

What we do

We help telco businesses bring new digital value propositions to the market.

We support telcos in designing 100% digital, market-facing products and services. We design business models and operations to support the launch of these digital products and services, as well as enabling new revenue streams. And we use a digital platform to integrate all products and services, as well as non-telco services, to create a connected experience that provides value to the customer.

We improve omnichannel customer experience and help transform communications services provider (CSP) into digital services providers (DSP).

We improve operational excellence for enterprise customers, and the omnichannel customer experience via an enterprise-wide transformation strategy. We support B2B telecoms operators as they take advantage of the opportunities of a constantly evolving market. And we design, enable and support significant reconfiguration of systems portfolios to include mobile, data, VPN, security services and cloud services – at a time when digital natives, such as Amazon and Twilio, are entering the B2B arena.

We capture the revenue and efficiency opportunities associated with the connected world.

We support vertical industries in making the most of revenue and efficiency opportunities in our digital present-day. We help you take advantage of new and emerging network functionalities to enable new services and re-invent the customer experience. And we establish owned 4G/5G capabilities to implement and manage the telecoms services required in the connected world.

Expert perspectives

Meet our experts

Habib Melhem

Head of Telco & High-Tech, Capgemini Invent Sweden, Denmark and Finland
Habib Melhem leads the Telco & Hi-Tech industry within Capgemini Invent. With over +20 years of experience within Telco, Habib specializes in Digital Transformations, helping Operators making the shift to Digital Service Providers both for B2B and B2C. Previous deliveries includes new Mobile operator launches and larger transformation programs working across Portfolio and Execution level.

Karl Bjurström

Global Head of Invent Telco & Tech
Karl Bjurström is a strategy consultant and manager who specializes in strategy formulation, data, and scaling in the technology, media, and telecom industries. He is passionate about helping clients use digital technologies to gain strategic and operational advantages within product development, customer experience, and marketing.