Accelerating telecom growth with data and AI

Agentic AI is the transformative technology that can accelerate the journey and widen the lead.

After years of heavy investment in 5G and fiber, telecom companies are now at a critical juncture: harness the exponential impact of data and AI to lead in the new hyper-collaborative, digitalized ecosystem – or risk being relegated to commoditized network providers.

Through our partnership with Microsoft, Capgemini is empowering organizations to not only become Intelligent Telecoms, but also agentic —leveraging data mastery, advancing AI and strategic automation to fuel growth and innovation, while also enhancing efficiency and security.

“At a time when pressure to grow has never been greater, data and AI are illuminating the path forward, helping telcos simultaneously achieve three critical goals of growth, efficiency, and security.”

Praveen Shankar, Executive Vice President I Global Telecom Industry Leader

Accelerating the agentic journey with Capgemini and Microsoft

Agentic AI is more than an automation tool—it is a transparent enabler that can turbocharge every area of the telecom business, streamlining existing workflows and powering new possibilities.

Through our partnership, Capgemini and Microsoft are accelerating this journey, empowering telecom organizations to master their data and embrace AI to modernize operations, strengthen security, and unlock faster monetization in areas like customer engagement.

Together, we have identified three key areas where telecoms can use data and AI, including agentic AI, to reimagine core operations and drive real impact: