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Cloud for Customer First

The customer experience has never been more closely tied to business success than it is today – and no one delivers more immersive customer experiences than Capgemini.

Cloud for customer first services give you instant customer feedback and insight so you can focus on business innovation – designing new services specifically to engage customers and make their overall experience more satisfying.

Our cloud platforms facilitate hyper-personalization and harness data-driven insights to put the customer experience at the center of development, and our services give you the agility and scale to deploy quickly, on demand. By putting the customer first, we help you increase sales – while improving the company’s reputation among customers and employees.

Every digital business must place the customer at the center. Capgemini cloud services leverage cloud-based virtual reality, gesture-based computing, artificial intelligence, analytics, and smarter apps to deliver truly immersive digital experiences.

Banner Health transforms IT to support better patient care

Leveraging Azure for Cloud and new DevSecOps processes to align business and IT, we helped Banner Health troubleshoot IT issues for a faster response. This in turn helped the company accelerate the productivity of its first-level support desk.

    Cloud gives Kar Global new ways to interact with customers

    Harnessing AWS and Capgemini cloud services, automotive industry leader Kar Global developed the Auction Portal. This is an easy-to-use digital service that allows independent auction partners to self-service and search, as well as submit floorplans, financing, and track the payment statuses of submissions.

      What we offer

      Our cloud-based composable CX platform scales immersive experiences to drive customer satisfaction to new levels. It aggregates data to win and retain customers and increase wallet share, and it boosts revenue, margin, and customer satisfaction through faster delivery of hyper-personalized services.

      With our digital cloud platform, we provide access to industry-specific cloud platform blueprints; an API marketplace where you can select sector-specific modules to accelerate and enhance your application; and new applications that you can customize or expand upon to meet specific needs.

      Give your employees access to any app, on any device, any time, from anywhere—with strong safety, security, and privacy. We offer smart, secure ways to collaborate with colleagues around the globe, and personalized service bundles that recognize each user’s uniqueness.

      With our business model reinvention, we deliver insights so you can create your vision and establish market presence quickly. This service gives you the reach, breadth, and pace to deploy new innovations at scale – with access to our sector-specific expertise, services, and experience.

      Our customer data hub gives you a single view of the customer through integrated customer data. It provides dynamic segmentation from unified profile and interactions, data democratization through out-of-the-box connectors with other MarTech and CRM systems, and personalization of the customer experience.

      Research and insights

      Point of view

      Connected customer platforms: End-to-end customer experience transformation to deliver value at speed for businesses and customers
      Point of view

      A new way to serve: The next big opportunity for FMCG and retail
      Point of view

      Point of view: Three key steps to deliver the experience B2B buyers crave
      Point of view

      The new rules of customer service to enable a personal, timely, and seamless experience

      Meet our experts

      Klaus Koefoed

      Vice President – Nordic Head of Cloud Strategy & Transformation Advisory
      Klaus is the Nordic lead for Cloud Transformation Advisory and Cloud CoE, focussing on helping our clients solve their business issues and achieve value through applying technology including Cloud. Klaus has +20 years of experience with international commercial leadership, outsourcing, core system transformation, and digital transformation across industries with experience from Telco and Financial Services. In recent years, Klaus has worked closely with partners such as Microsoft, Google and AWS to help clients accelerate their transformation using Cloud as an enabler.

      Mattias Persson

      Chief Technology Officer, Nordic Cloud CoE
      Mattias is the CTO for Cloud in the Nordics with a focus on creating business value from cloud technology. His expertise is defining and driving cloud transformation, including defining an enterprise cloud strategy, cloud-native infrastructure, target operating models, DevSecOps enablement, application modernization and migration. Mattias has 20 years of experience as an Enterprise Architect and IT Strategy Consultant and holds architect certifications in AWS, Azure and Google Cloud.

        Partners

        AWS

        Microsoft

        Google Cloud

        IBM

        Red Hat

        SAP

        VMware

        Oracle