Data and AI first for telcos

We use data, analytics and AI to provide context-based customer offerings and reduce churn. Increased engagement delivers improved revenues, margins, retention, and other KPIs. We unify data from disparate internal and external data sources. And we enable next-generation self-service channels and new models for customer care.

Telcos have entered a new wave of investment in networks with 5G and Fiber. Network analytics brings the level of quality and efficiency that network teams need to provide.

Network analytics monitor quality of service with advanced telemetry platforms, identify weak spots with anomaly detection, and provide better support and incident resolution with automated root cause analysis.

They detect failures early before they turn into major issues, monitor network traffic, identify congestions early, pinpoint areas of trouble, and help manage physical infrastructures efficiently.

And they optimize network investments by putting money where client value is, and embed artificial intelligence into networks to have them self-managed.

With data monetization, telcos hold large amounts of data which can be aggregated and anonymized and still retain value for themselves and partners.

Location data and crowd movements are of interest to retail, tourism, city planners, advertisers, who can then improve the efficiency of their own investments.

And telcos need to deploy data monetization platforms to commercialize data and (most importantly) insights derived from them, ready for consumption.

You will benefit from the flexibility and extendibility of modern cloud platforms provided by our partners. You will benefit from better BI and data products, removing limitations to access and performance, breaking silos and allowing self-service. And you will gain easy access to advanced analytics and artificial Intelligence, with a low deployment effort, to expand the insights gained by correlating telcos’ data.

With data estate modernization, we will enable you to benefit from data sharing, inside a company and with partners and clients, with high security and low redundancy. And this comes with lower costs to transform CAPEX into OPEX, and better link spendings with revenues.

Through the Capgemini Invent sustainability framework, we accelerate our clients’ net-zero transformation from commitment to sustainable achievements.