AI made real

In a world shaped by algorithms and automation, we believe the true power of AI lies not in replacing humans, but in enriching their everyday lives – helping people live, work, and connect in more meaningful ways. 

Our mission is to help organizations unlock the full potential of artificial intelligence by keeping people at the center. Whether it’s streamlining business operations, making public services more accessible, or creating inclusive digital experiences for people with different needs – we believe AI should serve real human needs and improve everyday life for everyone.  

We don’t just build models. We build AI that helps people thrive in everyday moments. 

€2B
invested in AI
150K+
trained in Gen AI
25
strategic AI partners

What it really looks like

This is how AI breaks barriers.

08:05 AM | Oslo, Norway

With Telenor AI Factory at its core, BabelSpeak enables secure, multilingual collaboration, bridging language gaps so people can focus on trust and connections. Built with Capgemini and NVIDIA, it offers Nordic organizations a secure, sustainable foundation for innovation. Sensitive data stays on Norwegian soil, powered by 100% renewable energy, ensuring trust and climate responsibility. It began with the insight that every nation must control its AI future. Today, Telenor AI Factory makes that real.

Together, we drive innovation.

This is what uptime AI really looks like.​

06:15 AM | São Paulo, Brazil

SKF’s AI-enabled smart maintenance systems go beyond monitoring, they collaborate. Supporting operators and leadership, they deliver faster fixes with fewer stoppages. By predicting issues before they escalate, SKF transforms maintenance into a proactive strategy, ensuring maximum uptime and freeing time for what truly matters. This innovation sets a new standard for reliability and efficiency in industrial operations. AI reduces downtime, helping industries stay productive and competitive.

Fewer stoppages. Faster fixes. Smarter decisions.

This is how AI preserves the past for the future.

01:30 PM | Åre, Sweden

Inside Svenska Skidförbundet’s archive, AI is doing more than safeguarding sensitive data. Their Copilot agent reads incoming emails, identifies GDPR‑related questions, and suggests compliant responses. Reducing risk and freeing staff for meaningful work. At the same time, it brings over a century of ski history to life by digitizing archival results, making them searchable and accessible for fans and future generations.

Preserving legacy. Powering progress.

This is how AI really builds trust.

10:40 AM | Oslo, Norway

When the Red Cross needs to communicate securely with vulnerable people, AI-powered BabelSpeak breaks down language barriers, enabling real-time, multilingual conversations that truly connect. It offers translation and transcription across 100 languages, speech-to-speech, text-to-text, speech-to-text, and text-to-speech. From refugee integration to emergency calls, it enables secure, inclusive conversations at a fraction of traditional costs. The result? Safer, faster, and more inclusive support.

Saving lives. Breaking down barriers.

This is how AI keeps customer relationships strong.

09:30 AM | Gothenburg, Sweden

For a leading Nordic fashion retailer, staying close to customers is part of the brand promise. But with thousands of reviews each month, finding the real signals was nearly impossible. Our generative‑AI solution now interprets every comment in near real time, revealing who’s at risk of churning and why. Retail teams can act instantly with personal, relevant outreach – turning insight into opportunity and relationships into loyalty.

Keeping connections alive is what AI really looks like!

This is how AI saves time.

09:30 AM | Malvik, Norway

Employees at Nortura need quick answers about vacation, pay, or policies. To simplify this, we introduced an AI assistant that delivers instant, accurate information anytime, anywhere, in any language. It connects staff to their personal handbook for real-time responses – no waiting, no login. The result? A seamless, multilingual support system that empowers employees and strengthens HR relationships.

Human-focused. Accessible. Multilingual.

This is how AI is redefining shopping experiences.

08:15 AM | Gothenburg, Sweden

When thousands of shoppers share feedback, the true challenge is making sense of it. We built a generative‑AI solution that analyzes every review; every detail of store visits, staff interactions, and product experiences – in just hours. Retail teams get clear, prioritized insights on what customers love and what must improve. By transforming raw sentiment into real‑time understanding, AI helps create more personal visits, better products, and a shopping experience that keeps evolving with customer expectations.

AI turns feedback into action.

This is what AI sounds like in Telecom.

10:15 AM | Stockholm, Sweden

Live transcription changes how customer service works. Real-time AI captures every word in a conversation, so agents never miss a detail and can stay fully focused on helping customers. Intelligent suggestions surface the right answers instantly, and automated wrap‑up notes cut admin work to seconds. When a chatbot hands over to a human, all context follows seamlessly. The result: faster, more accurate support – and conversations that truly matter.

AI turns conversations into clarity.​

How can we make AI real – together

AI is reshaping how organizations operate, innovate, and grow. With the rise of generative and agentic AI, leaders must move from experimentation to enterprise-wide transformation.  

To cater this need, Capgemini created Resonance AI Framework that guides you through every phase; strategy, governance, integration, and scale. We help you align AI with business goals, build trusted data foundations, and embed AI across operations, products, and customer experience. 

From vision to value, we’re your partner in:

  • Strategy and governance: Define your AI ambition, align stakeholders, and build a roadmap grounded in business priorities.
  • Data and infrastructure: Established trusted, scalable foundations for AI success.
  • AI-driven experience: Transform customer engagement, product innovation, and go-to-market strategies.
  • Operational excellence: Reinvent process with intelligent automation and agentic systems.
  • IT-evolution: Modernize legacy systems and accelerate development with AI-powered engineering.

Let’s join our forces and build AI that delivers real impact, for today and tomorrow.

This is what AI really enables.

01:32 PM | Sundsvall, Sweden

With advanced image recognition and data‑driven analysis, we turn maps and measurements into meaningful forestry insights. From early bark beetle detection to sustainable planning, harvesting, and logistics, our AI supports smarter decisions throughout the forest cycle. After 30 years in the field, we now deliver faster; without compromising safety, quality, or ethics.

This is what AI predictions really looks like.

04:41 PM | Umeå, Sweden

Intensive care requires speed, clarity, and full control. Our AI introduces prediction models that help anticipate care needs, optimize staffing, and reduce manual administration. The impact is immediate: smarter planning, less time on paperwork, and more focus on patients. Technology that strengthens care when it matters most.

This is what AI in manufacturing really delivers.

09:28 AM | Jönköping, Sweden

We help industry adapt production faster with AI, generative AI, and a robust data platform. Our solutions improve planning, prevent downtime, and enhance OEE reporting – ensuring consistent quality even during rapid shifts in demand. The result: accelerated product launches, higher efficiency, and long‑lasting value. Fast, secure, and ready for the future.

This is what generative AI really uncovers.

01:52 PM | Sandviken, Sweden

We unlock the power of internal knowledge with an AI solution that understands documentation, makes it searchable, and keeps it secure. Experts work faster and smarter with tools for comparison, image handling, and product filtering. The outcome: rapid innovation, automated analysis, and high user adoption. Built for control, growth, and long‑term value.

This is what AI chatbots really achieve.

04:53 PM | Västerås, Sweden

Imagine asking one question and instantly accessing every error report across all products and projects worldwide. We built that AI chatbot; secure, company‑wide, and always learning. It identifies recurring issues, highlights trends, and shows how problems were solved. The outcome: better deliveries, higher quality, lower costs, and customers who notice the difference.

This is what AI really secures.

02:37 PM | Uppsala, Sweden

We created an AI solution that monitors illegal substances before they reach consumers. It gathers data, analyzes content with language models, and alerts authorities to risks in real time. A powerful portal supports fast, safe decisions – freeing experts from data collection so they can focus on oversight and protecting public health.

This is what AI really generates.

01:52 PM | Värnamo, Sweden

We help global trading companies turn AI into real value from day one. Our solution supports the entire supply chain – interpreting, analyzing, and recommending high‑quality, cost‑effective products. The result? Faster delivery, greater flexibility, and higher precision. A smarter way to create value for both customers and the company. A true win‑win.

This is what machine learning really protects.

12:35 PM | Mölnlycke, Sweden

In a sector defined by regulations, we bring AI that understands complexity. Our solution automates reviews, interprets compliance requirements, and delivers real‑time insights – helping pharmaceutical and healthcare experts work faster and with higher quality. With scalable, secure machine learning, even the most regulated processes accelerate without compromising safety or precision.

This is what NLP’s really makes possible.

08:46 AM | Jönköping, Sweden

Technical documentation is vital and challenging to translate globally. Our AI uses cognitive services and NLP to deliver precise translations of manuals, product descriptions, and safety instructions while preserving industry terminology. It learns continuously, adapts to technical requirements, and produces ready‑to‑use results. In short: we make every complex message clear. In any language.

Meet our experts

Caroline Wilhelmsen

Caroline Wilhelmsen

Vice President – Head of Insights and Data Norway, Capgemini
Caroline is an experienced project manager with a burning commitment to digital and innovative solutions to streamline and improve. She is process-oriented, analytical, and innovative with a genuine commitment to getting people and teams to perform in the best possible way. Today Caroline leads a unit of 140 consultants where they assist customers with how they can become more data- and insight-driven.