The Invisible Chain - Capgemini Switzerland

Resilient by Design: How AI-Driven Operations Shape Margins and Performance

Join us in Zurich for the first edition of The Invisible Chain – an evening hosted by Capgemini and CIPS Switzerland, dedicated to conversation about how AI-driven operating models are quietly redrawing the margin curve – and what it takes to be on the right side of it.

Why this event, why now?

Margin pressure and operational shocks are no longer separate conversations. Tariff swings, supplier concentration, energy and FX volatility, and the cost of carrying inventory all land on the same P&L – and most operating models were not designed to hold all of them at once. AI-driven operations are starting to change that maths. Done well, they compress decision cycles, lower costtoserve, and give procurement, supply chain, and finance a shared, realtime picture of risk and margin. Done badly, they add cost, complexity, and a new class of governance problems.

This evening, Capgemini and CIPS Switzerland bring together practitioners to explore what resilient, AI-driven operating models look like in practice – and what they demand from the organisations building them.

What you’ll take away

A clearer view of where AI driven orchestration creates durable margin advantage versus marginal automation gains.
How leading operators are wiring resilience and robust cost management into the same operating model, instead of trading them off.
Patterns and failure modes from practitioners scaling AI across procurement, supply chain, and finance.
An evening with peers wrestling with the same trade offs and the time to actually talk to them.