Agentforce World Tour

It’s becoming increasingly clear that agents are not just assistants anymore. They’re turning into a new kind of workforce: autonomous, always on, and capable of acting across systems. 
 
The interesting questions now aren’t if agents will be everywhere, but how we interact with them. Where do humans step in? How do you manage and supervise more than one agent? And what does the interaction layer look like when your “users” are people and AI agents working side by side? 
 
At our booth, we focus on this next layer: how Agentforce fits into a world of many agents, how orchestration and oversight work in reality, and what organizations should start thinking about today if they don’t want to redesign everything later. 

As AI agents become first‑class consumers of data, the way we use Salesforce is naturally evolving. More and more, Salesforce is becoming a powerful backend for customer data, business logic, and intelligence, not just a set of UIs. 
 
We often refer to this as Headless 360. At the booth, we’re happy to talk about what that means in practical terms: decoupling experiences from core capabilities, enabling agents and external platforms to work directly with Customer 360 data, and still keeping governance, consistency, and trust intact. 
 
If you’re rethinking your Salesforce architecture, or feeling that traditional assumptions no longer quite fit, this is a great topic to explore together. 

Everyone talks about agents. Fewer people talk honestly about where they actually work. 

We spend a lot of time experimenting with, building, and integrating agent use cases, both natively within Salesforce and across external platforms connected to it. At the booth, we’re happy to walk through concrete examples, discuss what delivers value today, and where expectations need to be adjusted. 

This is also an open space to bring your own ideas or challenges. Sometimes the most useful conversations start with “we’re thinking about doing…” and seeing where that leads. 

Moving from one‑time sales to subscription, usage‑based, or hybrid models is not just a commercial decision, it’s a structural shift that impacts products, processes, systems, and teams. 
 
What we appreciate about Salesforce Revenue & Subscription Management is that it’s designed for this reality. It covers the full lifecycle: product and price models, configuration, contracts, billing, changes over time, renewals, and upgrades, all in one platform. 
 
At our booth, we like to talk less about the theory and more about the experience. Where companies usually struggle. What tends to get underestimated. How you can evolve step by step instead of trying to transform everything at once. And how Salesforce already has the capabilities to support this shift without building fragile, custom solutions around it. 
 

As agents multiply and architectures become more distributed, orchestration becomes one of the hardest problems to solve. 
 
We often discuss MuleSoft as an Agent Fabric, a way to connect agents, Salesforce, and external systems through events, APIs, and governed integrations. This is less about one specific product feature and more about enabling scalable, reliable collaboration across many moving parts. 
 
If you’re thinking about how to keep control, visibility, and flexibility as AI and automation expand, this is a conversation worth having.