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Data and AI

Revolutionize your operations and unlock limitless potential with Gen AI-powered ESM processes

In an era marked by rapid technological evolution, the integration of generative AI (Gen AI) within enterprise service management (ESM) has emerged as a strategic imperative rather than a mere technological upgrade.

As organizations navigate increasingly complex operational landscapes, Gen AI offers transformative potential by automating routine tasks, enhancing decision-making processes, and delivering personalized user experiences.

Download the point of view from Monika Teresik, an ESM Expert with Cloud Infrastructure Services at Capgemini, to understand the best practices for transforming enterprise service management with Gen AI.

Meet our expert

Monika Teresik

Offer Lead, Cloud Infrastructure Services
Monika Teresik is an Enterprise Service Management expert with over 15 years of experience in overseeing operations, managing transitions, and implementing IT Service Management solutions in complex multi-supplier environments. As the Offer Lead and a member of the portfolio team, she focuses on developing innovative, customer-centric solutions powered by the ServiceNow platform to address complex business challenges.