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Reinventing customer experience in healthcare

Drive frictionless digital customer interactions for your patients and members across the healthcare ecosystem

Scott Manghillis
Scott Manghillis, Go-to-Market Lead for FS & Life Sciences, Capgemini’s Business Services

This collection of blogs, articles, and interviews gives you insights and advice on how your organization can reinvent customer experience for the healthcare industry to deliver a frictionless, personalized, digital-first customer experience for your patients and members.

These insights are based on learnings from the recent experience of Capgemini’s Digital Customer Operations team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers:

To learn more about how Capgemini’s Digital Customer Operations for Healthcare helps you deliver a superior, frictionless patient and member experience, contact: To stay up to date with our latest thought leadership pieces, product launches, and news – click here