Retail and commercial banking

Traditional industry boundaries are blurring as banks become virtually invisible. Across the retail and business segments, banks need to enrich their customer value and create agile business models. We can accompany you in becoming a truly global bank.

We are helping banks deliver sustainable, personalized customer experiences, adopt platform-based models, unlock the value of open ecosystems, and harvest data-driven insights.

For your commercial customers, you’ll create quicker, cost-effective and value-added solutions. For your retail customers, you’ll drive hyper-personalized, humanized banking experiences. And for your bank? You’ll maximize your potential, and achieve a greater return on investment.

World Retail Banking Report 2024

Intelligent banks do more with less: Take an efficiency leap with frictionless, personalized banking

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Temenos delivery partner of the year

Recognition for our investment in technology and complex projects delivery with enhanced client impact.

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Retail banking top trends 2024

New-age players, emerging technologies, and expanding regulatory compliance are transforming the retail banking landscape.

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What we do

Customer-First for banking

Banking customers have spoken. They expect accessible, personalized services tailored to their individual needs and lifestyles. Ready to unlock the power of customer-centricity?

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Create a sustainable, next generation contact center experience.

Heightened customer expectations and a renewed focus on cost efficiency is pushing organizations to look differently at roles and operations of contact centers.

We use leading edge technologies built with cloud, omnichannel, self-service, and advanced AI/cognitive capabilities to help you drive impactful customer and agent experiences.

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Fintechs, neobanks, and challenger banks are making it difficult for traditional banks to keep up with rising customer expectations for hyper-personalized and seamless services.

Our banking solutions provide the tightly integrated, omnichannel experiences that customers expect, and the actionable business information that banks need.

We offer modern design and implementation solutions that optimize the customer experience, reduce operating costs and enhance service quality, while managing risk and regulatory compliance more effectively.

As a result, banks can reduce total cost of ownership, boost operational efficiency and flexibility, and put in place an IT platform that will be sustainable into the future.

Core Banking
Digitalize your complete trade finance value chain – including traditional trade (loans, letters of credit, collections and guarantees) and structured trade (receivable and payable financing).

With our trade-as-a-service, powered by Finastra and delivered on Microsoft Azure, you can innovate at speed, lower the total cost of ownership, and minimize risk.

Capgemini’s end-to-end working capital finance services can help you:
• Engage your corporate customers with personalized experiences
• Eliminate, automate, and optimize business processes
• Seamlessly transition from manual processes to intelligent zero-touch processing
• Harness data-driven insights with machine learning and artificial intelligence
• Reduce TCO by utilizing managed services.

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Discover our solutions

Customer first, banking and capital markets

Banking customers have spoken. They expect accessible, personalized services tailored to their individual needs and lifestyles. Ready to unlock the power of customer-centricity?

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Contact center transformation

Learn how a people-focused approach combined with cloud, omnichannel, self-service, and advanced AI/cognitive capabilities delivers value.

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Marketing transformation for financial services

Yesterday’s marketing strategies have stopped working. How can you empower your marketing teams to deliver contextual and personalized experiences that your customers expect ?

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Core banking

Transform the core for your digital future with our core banking modernization solutions.

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Client stories

Streamlining customer and user experiences for a leading financial institution

Developing a new service experience review methodology that helped unlock opportunities to reduce costs and improve customer service.

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Société Générale’s unprecedented IT merger creates SG, a new French retail bank

“The strength of Capgemini’s tools reassured us and enabled us to bring our project to fruition.” Bruno Delas, CIO Société Générale Group

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BNP Paribas: Inventing tomorrow's bank through innovation

Powering up a dedicated in-house innovation and acceleration center.

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Unleashing the potential of omnichannel service: a real-world case

Discover how a leading Financial Services firm revolutionized their customer experience with next-gen technology.

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Expert perspectives

Customer experience, Technology

Precision in personalization: The power of BPM platforms

Dinesh Karanam
Jun 12, 2024
Customer experience, Data and AI

Empowering customers with behavioral data and AI-driven personalization

Alok Benjwal
Jun 12, 2024
Customer experience, Technology

A strategic approach for banking contact centers

Kevin Emeigh
Jun 25, 2024

Meet our experts

Nilesh Vaidya

Nilesh Vaidya

Head of Market Development Group for Financial Services
Carlos Salta

Carlos Salta

Expert in Digital Banking, Digital Transformation
Gaurav Sophat

Gaurav Sophat

Expert in Banking, Financial Services, Insurance
Gareth Wilson

Gareth Wilson

Vice President- Head of UK Banking and Capital Markets 
Chandramouli Venkatesan

Chandramouli Venkatesan

Vice President – Portfolio Development Lead – Digital Front Office Transformations | Banking and Capital Markets
Chandra leads the Front Office transformation portfolio (marketing, sales and customer service) and serves banking and capital markets clients. He focuses his work on customer experience and helping financial institutions transform marketing, sales and customer service into more customer-centric organizations with an emphasis on experience strategy design, technology and data. Chandra has deep experience driving CX transformation for retail banks, payments companies, wealth management and capital markets firms.

    Partners

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