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Dreamforce 2024

Technology, meet human experience.
September 17 – 19, 2024 | San Francisco & Salesforce+ | Booth #1400

Welcome to where your customer-first vision becomes reality.

Experience Dreamforce 2024 with us 

Capgemini is proud to once again be a top-tier sponsor of Dreamforce 2024 as we celebrate fifteen years of active participation.

Capgemini delivers the human experience of technology through AI and digital platforms, that puts the customer first and drives exceptional business value. 

Discover more about how Capgemini helps create the next generation of customer experiences with the power of Salesforce at booth #1400 in Moscone North. We will have demonstrations and content built around our key themes of: 

  • Implement a data-driven culture 
  • Gen AI for next-gen CX
  • Unlock industrialized advantages 
  • Generate efficiencies through sustainability
  • Fuse art and science for CX 
  • Breaking down barriers through integration

Be sure to meet Olivia, our digital human Salesforce consultant.

Visit us at our new headquarters located in the Atrium of the San Francisco Museum of Modern Art (SF MoMA) where we have private meeting areas, sessions on hot topics such as Data Cloud and Gen AI, areas so sit and relax, and more.

Join our Dreamforce 2024 speaking sessions 

We have a number of sessions on the conference agenda featuring our clients and subject matter experts.  Join them as they talk about their transformation journeys and use cases for innovation on the Salesforce platform.

Tuesday 17 September | 3:30 PM – 4:15 PM PDT | Metreon AMC, 12, Theater 10 

Liberty Latin America shares the success factors that aided their digital transformation, incl. how they tackled complex IT integrations & CRM enhancements for a 360* view & enhanced service delivery.

Speakers: 

  • Asad Nabi, CIO, Liberty Communication Puerto Rico
  • Antony Lisamore, Head of OSS/BSS, Liberty Latin America
  • Abhishek Soni, Group Client Partner Capgemini
Wednesday 18 September | 11:30 AM – Metreon AMC, L2, Theatre

Join an exclusive session with three leading Salesforce CTA’s and MVP’s discussing the challenge and vision of what a Modern Salesforce Architecture looks like – the challenges and choices we have to make to take advantage of Agentforce, reduce the friction in delivery caused by poor architecture decisions and make your solution the value centre it was always meant to be!

Speakers:

  • Matthew Evans
  • Matthew Morris
  • Christopher Ramm
Wednesday 18 September | 2:30 PM – 2:50 PM PDT | Moscone North, LL, Campground, Theater 1

The future of auto is here! Capgemini Invent shares how Salesforce Auto & Data Clouds transform buyer interactions, elevating each stage of the journey-from first contact to post-purchase support.

Speakers:

  • Patrick Schumann, Head of Global Salesforce Engagement Hub, Capgemini Deutschland GmbH
  • Christina Schehl, EVP, Capgemini Invent
Wednesday 18 September | 2:45 PM – 3:25 PM PDT | Metreon AMC, 12, Theater 9 

Hear how LPL created a unified system to help affiliated advisors track subscriptions. Using Service Cloud, the system provided flexibility & scalability to support multiple business models & users.

Speakers: 

  • Prasoon Vidyarthi, Vice President, Product Management, LPL Financial
  • Daxesh Shah, Director – Client engagement, Capgemini
  • Sachin Goel, Senior Director & Global Client Partner, Capgemini

Wednesday 18 September | 3:15 PM – 3:55 PM PDT | Moscone West, L3, Room 3016 

With MFG Cloud, businesses standardize processes with built-in rules, automation & engagement via a self-serving user portal, creating scalable digital transformation & enhanced customer experience.

Speakers: 

  • Sarah Voss, Sr. CRM IT Manager, Komatsu 
  • Anubhaw Bhushan, Sr. Director – Manufacturing Market Unit, Capgemini

Explore our additional sessions at Dreamforce 2024

Lacing Up for Composable Storefront Success with ASICS
Thinking about moving to a composable storefront? Did you already implement headless or composable? Join ASICS Digital for a conversation on its transition to headless across its sites and apps.
9:00 AM – 10:00 AM | Moscone West, L2, Marketing & Commerce Lodge RT 8

Speaker:

  • Nat Pavic, Sr. Product Marketing Manager, Salesforce
  • Patrick Coglianese, Director of Software Engineering, ASICS Digital
  • Andrew Lawrence, Senior Director, Product Management, Salesforce
  • Drew Lau, Senior Director, Product Management, Salesforce
  • James Semple, Product Management Director, Salesforce
  • Miryam Meir, Director, Product Marketing, Salesforce
  • Aaron L Eversoll, Vice President of Commerce, Capgemini
  • Danu Vijaykumar, Sr. Product Manager, Salesforce

Diagramming Salesforce Solutions

Visual storytelling is a fundamental skill that Salesforce architects must know. Learn how to use Salesforce diagrams to align stakeholders and motivate teams.

18/9/2024 – 9:30 AM – 9:50 AM, 19/9/2024 – 10:30 AM – 10:50 AM | Moscone West, L1 Forest, Redwood Theater

Speaker – Matthew Morris – Salesforce CTO, Capgemini


5 Case Studies: Real-World Wins with Well-Architected

Dive into real-world applications of Well-Architected principles through five diverse case studies. Discover the results and learn how to immediately integrate these practices into projects.

18/9/2024 -10:30 – 10:50 AM | Moscone West, L1 Forest, Redwood Theater

19/9/2024 – 10:30 – 10:50 AM | Moscone West, L2, Room 2000


Speaker – Christopher Ramm – Salesforce CTO, Germany & Salesforce Certified Technical Architect (CTA)

Personalize and Automate for Marketing Professionals​

Maximize brand marketing with Marketing Cloud Einstein Predictive Audiences, Scoring, and more tools for personalized campaigns and loyalty.

18/9/2024 – 12:30 PM – 12:50 PM | Moscone West, L1 Forest, Community Cove Campfire
Speakers

  • Christopher Ramm, Salesforce CTO Germany & Salesforce Certified Technical Architect (CTA), Capgemini
  • Johann Furmann, Managing Business Enterprise Architect, Capgemini


Learn, Connect, and Have Fun at Community Conferences

Explore the Trailblazer Community conferences, and find out how you can dive into the educational and entertaining experiences crafted by and for the Salesforce community.


18/9/2024 – 4:00 PM – 4:20 PM | Moscone West, L1 Forest, Community Cove Campfire
Speaker – Houssam Saoudy, Technical Architect, Capgemini


Design with Intent: Mastering End-to-End Solutions

Explore how intentional design and AI integration transform Salesforce implementations and ensure purpose-driven, future-ready architecture that provides your audience with scalable solutions.


19/9/2024 – 1:00 PM – 1:20 PM | Moscone West, L1 Forest, Community Cove Campfire
Speakers

  • Chetan Chug – Salesforce Architect Director, Capgemini
  • Johann Furmann – Managing Business Enterprise Architect, Capgemini

Architect for State Management

Dive into real-world scenarios with integration and eventing. Learn how to identify issue and how to resolve them. Walk away with confidence that your architecture handles state well.


17/09/2024 – 1:00 PM – 1:45 PM, 9/19/2024 – 1:30 PM – 2:15 PM | Moscone West, L1 Forest, Well-Architected Workshop
Speakers

  • Poonam Keswani, Salesforce CTA – Senior Technical Architect, Accenture
  • Joey Chan, Principal Consultant, Cloud Jedi Solutions
  • Gillian Reynolds, Delivery Director, Slalom
  • Matthew Morris, Salesforce CTO, Capgemini
  • Louise Lockie, MVP, Architect, Consultant, Tangara Consulting


Architect a Strategic Solution

Get hands-on with real-world strategy problems. Discover how to shift your perspective from “everything matters” to a set of priorities that help you make governance as agile as your delivery process.


18/09/2024 – 12:30 PM – 1:15 PM, 19/09/2024 – 12:30 PM – 1:15 PM | Moscone West, L1 Forest, Well-Architected Workshop
Speakers

  • Gaurav Kheterpal, CEO, Vanshiv Technologies Private Limited
  • Gillian Reynolds, Delivery Director, Slalom
  • Bhavana Singh, Founder, Three Moons Consulting
  • Matthew Morris, Salesforce CTO, Capgemini
  • Andrés Catalán, Senior Delivery Principal, Technical Architect at Slalom, Slalom
  • Brian Shea, Salesforce Architect, Consultant, Shea Consulting
  • Shelly Sousa, Enterprise Architect, STEMblazers

Throughout Dreamforce 2024, you can join us for a special session at the Atrium, San Francisco Museum of Modern Art (SF MoMA)

Join one of the leading market makers in AI, Constellation Research’s R “Ray” Wang, as he leads a salon style discussion among an expert panel:   Real World Gen AI Meets Real World Use Cases.   

The rush to AI projects often comes as an all or nothing approach. However, lessons learned from more than 500 Gen AI projects show a gradual and measured approach to adoption that progresses through five levels of maturity: augmenting, acceleration, automation, agents, and advisors. Discover which use cases show the greatest returns on transformation impact and what three questions to ask before your AI project goes public. Learn how to design for trust in an age of AI and what will be required to deliver effective change management. Expect conversations around Gen AI for next gen CX, how to build a data driven culture for mass personalization at scale, generating efficiencies with AI for sustainability, unlocking industrialized advantages, and left brain meets right brain – how art and science transform experience. 

When: 
Wednesday, September 18

  • 4:00 PM – 4:45 p.m. Discussion
  • 4:45 PM – 5:30 p.m. Networking Reception

Where:
The Atrium, SF MoMA

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