Customer Facing Digital Business Processes

Intelligent business process management system is critical to support your customers digital journey and enable you to be more agile, deliver faster and more situational decisions, as well as achieve substantial cost savings.


Capgemini can help you build “intelligent BPM” solutions by leveraging technologies such as complex-event processors, dynamic case management, analytics powered and real-time decision engines, social media integration and multi-device mobility to:

  • Deliver using dramatically shorter cycles and continuous improvements
  • Improve the efficiency of products and services factories to the benefit of a rich and seamless customer experience

Our services leverage our delivery capabilities for end-to-end business process lifecycle as well as our expertise in BPM suites, dynamic case management, process operations intelligence, and analytics powered decision engines.

Read our expert point of view, Reinvent Business Operations with Intelligent BPM

Strong Banking Expertise

  • Over 20 years of advisory and technology experience with banks, delivering more than 1,000 projects in the banking space
  • Currently serving 8 of the top 15 banks* and 6 of the top 10 consumer finance companies*
  • Named Top 25 Enterprise Technology Vendor by American Banker’s Financial Insights since 2005

*Ranked by revenue; Forbes ‘The Global 2000’ for 2013

Rapid Time to Market

Over the years working with global banks and FS organizations, Capgemini has built strong BPM assets, such as a banking business processes repository, as well as specific reusable frameworks and project accelerators for implementing BPM solutions. This enables us to accelerate time to market while reducing risks and costs for our clients.

World Class Partnerships

Capgemini has partnered with leading vendors to provide solutions for intelligent business process management including Pegasystems, IBM and TIBCO.

Contact Us

For help reinvent your business processes to deliver on your customer promise, contact our experts at

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