Skip to Content
Intelligent Customer Operations for Tech Product Support
Intelligent Business Operations

Intelligent Customer Operations for Tech Product Support

Download factsheet2 MB pdf

Drive frictionless customer experiences across product and technical support operations

ICO for Tech Product Support

Deploy technical and product support transformation at speed and scale

Capgemini’s Intelligent Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.

Our solution delivers a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:

  • 40% reduction in cost-to-serve
  • 15–20% increase customer satisfaction
  • 20% reduction in customer churn
  • 35% improvement in alert management efficiency
  • 25% increase in first contact resolution
Download factsheet
Read how a properly implemented holistic shift-left strategy makes the impossible – possible

Innovative personalized solutions

Research & Insights

Innovation Nation

Innovation Nation | Autumn 2021

About authors

Anjali Pendlebury-Green

Global Head of the Intelligent Customer Operations Practice, Capgemini's Business Services
I am an expert in the field of HR Outsourcing and HR Transformation, specializing in delivering HR solutions that leverage global outsourcing platforms, leading edge technology, stack offers and process standardization. I have led award-winning HRO teams for large multinational companies with a special focus on the manufacturing sector.

Tim Szymanski

Go-to-Market Manager – Digital Customer Operations (DCO), High Tech Sector at Capgemini