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Insurance

Driven by disruptive technologies, the insurance industry is transforming at an unprecedented pace. We help insurers adapt by enhancing efficiency, driving growth, and delivering innovative, customer-centric insurance solutions.


Change driven by climate, technology, macro-economics, demographics, and geopolitics. Change that demands a response from industry participants to continue to grow, be profitable, be relevant, and in some sectors to stay solvent in the years to come. Change can be an opportunity for those who seize it.

At Capgemini, we specialize in creating business value from these changes in the insurance industry. Through our expertise in insurance technology, we empower our clients to navigate and capitalize on the challenges that change brings. We assist in refining strategies, redesigning operations, and exploring new opportunities across the insurance value chain—from distribution and claims management to enhancing customer experiences and advancing sophisticated underwriting. Our comprehensive insurance business and technology consulting services are designed to help our clients thrive in this dynamic environment.

World property and casualty insurance report 2025

Scale for tomorrow, today: The aging demographic pivot demands strategic P&C insurance transformation.

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Demographic shifts will reshape insurance’s global future

Aging, urbanization, and evolving lifestyles demand insurers rethink risk, coverage, and partnerships to stay ahead of global change.

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TechnoVision 2025: Shaping Financial Services Future

Discover key technology trends driving innovation in financial services.

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GenAI brings transformative value to re/insurance in 2025

Discover how GenAI enhances re/insurance in 2025 with AI-driven solutions for underwriting, claims, and risk management, boosting efficiency.

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Insurance top trends 2025

Explore our new Trends Books 2025 series to understand evolving developments across the insurance industry.

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World Cloud Report – Financial Services 2025

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

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The insurance segments we serve

Property and casualty insurance

Climate and customer-driven changes in the P&C industry create opportunities for Insurers to reimagine products, experiences, distribution, risk assessment, and prevention services.

We partner with insurers to achieve transformative business outcomes by harnessing the power of technology, data and AI, intelligent automation, and partner ecosystems.

Life, annuities, and benefits

An aging population and new expectations from the next generation are creating new opportunities and challenges for life, annuity, and benefits carriers. But manual, antiquated systems often stand in the way of real growth.

We can help you build advanced digital and data capabilities to create a unified customer experience, streamline operations, and retain assets.

Health payer

In the competitive health insurance sector, our AI and Gen AI solutions enhance digital innovation, data security, and cost management. Leveraging healthcare payer solutions, predictive analytics, and cybersecurity, we drive personalized experiences, streamline operations, and ensure data transparency. This enables flexible products, improved outcomes, and regulatory compliance, keeping your organization competitively agile and ahead in the healthcare payer industry.

Transforming Insurance with Innovative Solutions

Insurance digital agency experience by Capgemini

Today’s economic environment and the slow organic growth is turning insurance distribution into a key priority for insurers. To grow, insurers must invest in expanding and enhancing distribution channels.

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Sustainability for financial services

Sustainability presents real opportunity for industry growth and leadership: Accelerate ESG action for better business outcomes.

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Digital core for insurance

Are you ready to embrace the future of insurance? To get there, you’ll need a connected, digital core approach.

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Cloud for financial services

Unlock the full potential of your cloud investments

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Smart underwriting

To keep pace with the rapid evolution of underwriting in property and casualty insurance, underwriters require efficient tools.

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Transform your insurance business with Capgemini’s expertise

Unlock the full potential of your business through our industry-leading insurance digital transformation. Contact us today to discover how we can help you stay ahead in the ever-evolving insurance landscape.

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Research and insights

Point of view

Are insurers ready for an aging population + urbanization?
Point of view

What agents are really asking for? 3 digital imperatives life insurers can’t ignore
Point of view

Revolutionizing healthcare: A how-to for payer digital transformation success
Point of view

Embracing the power of predictive analytics: Are your underwriters ready for change?
See all our insights on insurance

Client stories

A leading life and protection insurer in APAC cuts processing time by 50% across policy servicing, new business, and claims

In collaboration with Capgemini, the insurer streamlines operations and deliver efficiencies with an upgraded, integrated workflow

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A new platform opens the door to innovation for a global insurer

By working with Capgemini, the company enhances operational efficiency, improves customer engagement, and sets the stage for the latest insurance innovations

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A leading insurer grows its customer base by investing in its underwriters

Shorter time-to-market for more personalized product offerings thanks to a modular platform

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A health insurance company implements document automation tool to produce benefit booklets with more accuracy and efficiency

Capgemini collaborated with the healthcare company to identify a new tool that led to a streamlined, frictionless production process and reduced errors.

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A.S.R. Insurance drives data efficiency with SAP S/4HANA

Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

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Enhancing ESG data integrity and efficiency

Capgemini, in collaboration with AWS, empowers a leading insurer’s CFO organization to establish a robust foundation for future sustainability reporting by deploying a unique AI-driven anomaly detection solution

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Expert perspectives

Data and AI, Technology

Beyond knowledge management: Unlocking Gen AI’s full potential in financial services

Rajesh Iyer
Oct 16, 2024
Healthcare, Technology

Insuring the future with a payer-provider partnership

Capgemini
Sep 10, 2024
Cloud, Data and AI

Welcome to where imagination transforms everything, at Power Platform Community Conference 2024

Vivek Desai
Aug 27, 2024
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Meet our experts

Shane Cassidy

Shane Cassidy

Insurance Business Unit Leader
Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.
Satish Weber

Satish Weber

Executive Vice President, Head of Sustainability, Financial Services
Satish has over 25 years of experience in technology and business consulting within the Financial Services Industry where she has helped numerous clients on their transformation journeys. Currently, she is responsible for Capgemini’s capabilities to help clients set, achieve and measure their own Net Zero and ESG objectives and commitments.
Kiran Boosam

Kiran Boosam

Vice President, Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services
Kiran leads the global insurance strategy and portfolio for Capgemini Financial Services. A P&C and life insurance expert, he assesses industry dynamics and shapes innovative solutions for the Insurance CXOs, leveraging the power of the Capgemini Group, external ecosystems, and emerging technology.
Samantha Chow

Samantha Chow

Global Leader for Life Insurance, Annuities and Benefits Sector at Capgemini
Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement
andrew-hood

Andrew Hood

Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

    Awards and recognition

    Capgemini is a 2024 Customer and Partner Award Winner

    Guidewire honors outstanding achievements in innovation and customer success at the 2024 Customer and Partner Awards.

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    Best Advancing Software Testing Practice Award

    This European Software Testing Award reflects our involvement with emerging technologies and our focus at the forefront of innovation.

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    Awarded Migration Acceleration Specialization by Guidewire

    First partner to be recognized reflecting our commitment to helping clients seamlessly upgrade to Guidewire Cloud.

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    Our partners for digital insurance solutions

    We partner with leading technology companies to power business transformation in insurance, helping our clients optimize operations and deliver exceptional, personalized experiences driven by cutting-edge innovation.

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