Intelligent products and services

We help you identify your next growth market, exploiting opportunities enabled through connectivity, data, product to service shifts, and new business models. Through our global innovation network, comprised of strategists, design studios, technologists, and product development labs, we collaborate with clients to define their futures.

We leverage field-proven methodologies to assess your strategic challenges, including:

• Market analysis, customer research and segmentation, and portfolio strategy
• Use case identification and prioritization and business case creation
• Strategic gameboarding and roadmap development
• Innovation strategy and breakthrough R&D
• Data, digital ecosystem and partnership strategy

We support you in transforming your organization and operating model to embrace the shift to new software and service-based businesses, helping to ensure the necessary structures are in place to deliver business and customer value and optimize cost and operations from intelligent services.

Our offering helps clients with:

• Organization and governance
• Operating model and business architecture
• Process definition and transformation
• Change management and roll out
• Digital maturity, skills and capability assessment
• Engineering optimization
• Application of new technologies and automation to transform product lifecycle from engineering through manufacturing and go-to-market

Through rapid prototyping and consumer and market testing, we support you with product-to-service design and new business models innovations.

We engage with you to define bold new experiences and shape value propositions and business cases. Keeping the customer need in mind, we work collaboratively to design, build, and launch new intelligent products and services.

We bring a full stack of capabilities across design, hardware, software, data, and connectivity.

We apply best-in-class expertise and accelerators to support you in:

• User research and experience design
• Brand, pricing, business model and data monetization strategy
• Connected device and service design
• Data-driven R&D and innovation
• Products and systems intelligent engineering
• Software and platform engineering
• Intelligent testing

We can help you scale all facets of your connected business from product engineering to services delivery, and the technology systems and platforms that support the end-to-end value chain. We focus on efficiency, reliability, security, sustainability and flexibility for continuous innovation and integration with the broader ecosystem.

We do this through:

• Building secure and tested SaaS/PaaS platforms
• Standing up Cloud and Edge environments and ecosystems
• Enabling back-end integration and API enablement
• Enabling connectivity and supporting advanced edge and cloud compute
• Supporting go to market strategy, partner selection, pricing and bundling
• Optimizing process and solutions performance, efficiency, resiliency and security

We can run your platforms and systems, providing continuous innovation and product support, leveraging our on-shore, nearshore and offshore capabilities.

Our teams develop roadmaps and GTM plans to ensure value realization at each step. By leveraging the power of AI we extract insights from the field, helping our clients better understand their customers, stakeholders and ecosystem in real-time.

We enable continuous innovation and scale through:

• Intelligent product and services support
• Product and portfolio management, monitoring and upgrade
• Insight-driven operations for improved efficiency and better customer experience
• Continuous feature development and acceleration