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Client Stories

Tropical Smoothie Cafe growth required a new recipe for technology support

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One of the leading fast-casual restaurants in the U.S. needed to strengthen its expanding franchisee network with consistent and reliable technology support. Capgemini’s Agile Store solution delivered a single point of contact to call and a dedicated website to submit and track technology-related issues, so franchisees could concentrate on delivering a great guest experience.

According to the U.S. Department of Health and Human Services, Americans eat less than the recommended amounts of vegetables, fruits, whole-grains, dairy products, and oils every day.

Tropical Smoothie Cafe is committed to supporting healthier lifestyles. It is guided by a simple belief: when you eat better, you feel better. With more than 730 U.S. locations, it is known for its better-for-you food and smoothies with a tropical twist.

The company was growing exponentially and, as the number of locations increased, so did the complexity of the franchisee’s technical-support needs. Tropical Smoothie Cafe selected Capgemini to develop a universal technology support model to consolidate and standardize processes. Now, franchisees can contact Cafe Tech Support to get all of their IT needs addressed quickly, often during the first contact with the support team.

Capgemini’s Agile Store solution provides a range of technologies and services to help restaurants and retailers reimagine and remake their store and restaurant channels, offering greater convenience and value to customers and guests, while transforming operations to be more efficient and contribute to increased profitability.