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Client Stories

Tropical Smoothie Agile store story with ServiceNow

Deliver a better franchisee experience by streamlining support

“When our franchisees can focus on operating their cafes and delivering a wonderful, convenient guest experience rather than having to deal with technology issues, that is the experience we want both for the employees in our cafes and for our guests.” Marina O’Rourke VP, IT, Tropical Smoothie Cafe, LLC

Learn why Tropical Smoothie Cafe selected Capgemini and how we created a one-stop shop for franchisees to get all of their IT needs addressed quickly and easily through Cafe Tech Support, a universal technology support model leveraging the ServiceNow platform.

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