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Industry drivers and opportunities for insurer success in the year ahead

In response to uncertain macroeconomics and increasing insurability concerns, forward-looking organizations across the insurance industry are engaged in business and operating model restructuring. Looking ahead, we anticipate carriers will focus on initiatives that enhance underwriting profitability, promote sustainability and inclusivity, and leverage generative AI to fuel operational excellence.

Success drivers will include enhanced customer experience that boosts trust and loyalty, rapid product innovation, increasing up-sell and cross-sell opportunities, and identification of new revenue streams.

Read our new report, Insurance Top Trends 2024, to explore strategic insights and tactical use cases to help ensure profitable growth and future readiness across both P&C and life insurance domains.

Meet our experts

Shane Cassidy

Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

Adam Denninger

Global Industry Leader, Insurance
Adam Denninger leads Capgemini’s global strategy and product management for the insurance industry and manages its relationships with the insurance technology ecosystem. Adam has 20+ years of experience creating and delivering solutions at the intersection of business and technology.

Kiran Boosam

Vice President, Financial Services; Global Insurance Industry Strategy and Portfolio Leader, Capgemini Financial Services

Elias Ghanem

Global Head of Capgemini Research Institute for Financial Services
Elias is responsible for Capgemini’s global portfolio of financial services thought leadership. He has more than 20 years of experience in FS, focusing on effective collaboration between banks and the startup ecosystem