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Retail

Redefining success: delivering against consumer expectations at speed and scale in the new era of connected commerce.

A dramatic shift in customer behaviors and expectations over the past two years has accelerated trends within the retail industry. As digital and physical channels merge and shoppers expect a connected experience across all touchpoints, retailers must enable a bold omni commerce strategy – underpinned by data, with technology and business processes that support a flexible, agile distribution and fulfillment network – to deliver on promises to today’s customer.

“As retailers face increased margin pressure from rising costs of talent, transportation, energy and more shifting markets, and price sensitivity among customers, organizations must embrace an insight-driven commerce strategy – one that favors adaptability, and optimization, to compete and win in the new era of connected commerce and delivery. Balancing experience, speed, and cost of service will be the key to success.”

Lindsey Mazza, Global Retail Lead

Client Stories

Cornershop, the store of the future

The live store in London where customer engagement and retail are brought to life.

What matters to the consumer

As the world emerges from the shadow of the pandemic, many of the trends and changes in consumption patterns it sparked are set to stay.

More client stories from across the Group

Meet our experts

Tim Bridges

Tim Bridges

Expert in Digital Transformation, Leadership, Strategy & Transformation
Lindsey Mazza

Lindsey Mazza

Global Retail Lead, Capgemini
Lindsey is Capgemini’s Global Retail Lead. She is a retail thought leader and subject matter expert who specializes in shopper-centric, unified-channel commerce and innovation. With nearly 20 years’ experience in retail transformation, Lindsey has served some of the world’s largest retailers in analytics-enabled integrated planning and execution, from consumer demand to receipt.
John Waymire

John Waymire

Expert in Enterprise Application Delivery, Retail, SAP transformations, Wholesale
I always strive to deliver the most impactful global business solutions to achieve the greatest value for service providers and customers.