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Building the new normal in a time of disruption

Capgemini
2020-05-05

In disruptive times, it becomes easy to focus on the here and now. Short-term deliverables and immediate problems come to the fore, leaving long-term planning and strategies by the wayside.

True leaders, however, keep their eyes on the horizon. As Capgemini Executive Vice President and Salesforce Leader, Bill Donlan, shared with The Future of Commerce, smart businesses are taking steps today to adapt and be ready for whatever tomorrow might look like.

From rethinking face-to-face communications to a total re-imagination of the retail sector, his article is an illuminating take on what the future might hold.

Read the article here.

Bill Donlan

Expert in Salesforce

Executive Vice President and Digital CX/Salesforce
I oversee our sales and delivery organization across the entire platform of Salesforce products in the US, Canada, and India.
My team partners with clients to deliver a comprehensive array of engagement solutions for customers, partners, vendors, and employees. As part of Capgemini’s Digital Customer Experience, my group’s full range of services are leveraged to enhance critical value drivers around customer engagement strategy, process, and technology.
My teams are highly experienced in delivering complex and transformational marketing projects in automation, customer service, field service, and sales automation through the Salesforce platform. With the right mix of technology skills and industry-specific expertise, we have engineered fantastic solutions and built a toolkit of intellectual property across the following sectors:
Manufacturing
Medical devices
Travel and hospitality
Aerospace and defense
Consumer goods.
These solutions are more than just programmatic implementations. They utilize leading-edge technologies like mobility, AI, IoT, and augmented/virtual reality to deliver results and drive innovative growth through agile and rapid-delivery methods.
We also offer differentiated capabilities and project implementation accelerators for many industries, to accelerate timelines and lower implementation costs in these areas.
And Another thing….
I have had the pleasure of being a part of Capgemini for more than 20 years. Previously, I held positions in the CRM practices at top technology consultancies in the US.