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Rebound, reimagine, rearchitect: How to build the new normal

Capgemini
2020-05-15

In times of crisis, it’s natural to focus on the here and now. True leaders, meanwhile, are looking ahead to what’s next. What will the business landscape look like once the crisis has subsided?

For many businesses, this new normal will look quite different. The challenge, therefore, is to take steps now to adapt – to evolve the business models and build the systems that will not only survive but thrive in the new business landscape that emerges on the other side.

How do we protect ourselves moving forward?

Rethink face-to-face

The new need for remote work is challenging businesses to re-evaluate their operating environment – particularly in the context of commerce, marketing, sales and service. In our new normal, how much face-to-face interaction is really necessary?

Many businesses are learning that it’s far less critical than they once thought. In some cases, this revelation can be transformative.

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Bill Donlan

Expert in Salesforce

Executive Vice President and Digital CX/Salesforce
I oversee our sales and delivery organization across the entire platform of Salesforce products in the US, Canada, and India.
My team partners with clients to deliver a comprehensive array of engagement solutions for customers, partners, vendors, and employees. As part of Capgemini’s Digital Customer Experience, my group’s full range of services are leveraged to enhance critical value drivers around customer engagement strategy, process, and technology.
My teams are highly experienced in delivering complex and transformational marketing projects in automation, customer service, field service, and sales automation through the Salesforce platform. With the right mix of technology skills and industry-specific expertise, we have engineered fantastic solutions and built a toolkit of intellectual property across the following sectors:
Manufacturing
Medical devices
Travel and hospitality
Aerospace and defense
Consumer goods.
These solutions are more than just programmatic implementations. They utilize leading-edge technologies like mobility, AI, IoT, and augmented/virtual reality to deliver results and drive innovative growth through agile and rapid-delivery methods.
We also offer differentiated capabilities and project implementation accelerators for many industries, to accelerate timelines and lower implementation costs in these areas.
And Another thing….
I have had the pleasure of being a part of Capgemini for more than 20 years. Previously, I held positions in the CRM practices at top technology consultancies in the US.