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Capgemini wins AI Breakthrough Award for 3rd year in a row

14 Jul 2021

“The original email query process was extremely time-consuming. Every L&D help desk representative had to identify and categorize queries manually, and then reply via a given template. This meant the Capgemini team had to spend around 20 hours each day responding to incoming messages – just to keep on top of its mailbox effectively,” said James Johnson, Managing Director, AI Breakthrough. “Capgemini’s automated email categorisation and response tool delivers a significant reduction of time, effort, and cost. Congratulations to the entire team involved with Answer Generator for winning our ‘Best Intelligent Word Recognition Solution’ award.”

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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