SERVICENOW SUMMIT: PORTUGAL

Client Challenges:
The client is undergoing a transformative journey, embracing lean and agile practices, making the adaptation of PPM practices essential. The absence of a unified process or tool for standardized digital demand and budget management results in inconsistent prioritization.
Solution:
Implementing standardized global processes and tools with OOTB functionalities and best practices will ensure maximum efficiency and optimization. A scalable approach, based on a full-cost visibility will be achieved through seamless integration with procurement and project execution, eliminating the need for multiple tools and temporary solutions.
Benefits:
Enhancing visibility into digital demands, strengthening budget control, and improving global coordination will drive more effective decision-making. Additionally, better tracking of digital portfolio execution will ensure greater alignment with strategic objectives, optimizing resource allocation and overall performance.

Client Challenges:
The client primary challenges include inefficient HR business processes, specific stakeholder requirements, technical issues in existing configurations, a need for automation and integration with third-party systems, and managing bugs or defects that impact HR operations.
Solution:
The proposed solution involves business process optimization by analyzing and improving HR workflows through ServiceNow, gathering stakeholder requirements, and utilizing ServiceNow’s out-of-the-box (OOB) objects and modules. The solution also includes customizing and extending HR processes using ServiceNow’s development capabilities, automating tasks through scripting, and integrating third-party systems.
Benefits:
The benefits of this approach include improved HR efficiency through optimized business processes, tailored solutions that meet stakeholder needs, increased automation that reduces manual effort, and enhanced scalability.

Client Challenges:
Define the migration strategy, align stakeholders, and set the timeline for integrating the current catalog into ServiceNow, while ensuring minimal disruption to ongoing services and operations. This marks the beginning of transitioning existing service catalogs to a unified platform.
Solution:
Initial analysis of catalog items, workflows, and integrations, followed by a detailed migration plan with key milestones and risk mitigation. Execution involves configuring ServiceNow, modeling data, with comprehensive tests to validate functionality, while training and documentation support.
Benefits:
By leveraging the ServiceNow platform and best practices, complexity is reduced as developments and users are unified within a single instance. This consolidation ensures streamlined processes, standardized methodologies, and enhanced system reliability. Minimizing customizations improves performance, stability, scalability and long-term maintainability

Client Challenges:
The client was experiencing inefficiencies in managing services due to a lack of structure in the Service Catalog. We implemented a new structure, governance model, and built the HR module from scratch to improve efficiency.
Solution:
We implemented a unified portal that consolidates all services, catalogs, and the knowledge base. Furthermore, we reorganized the platform modules, enhanced service level agreements (SLAs), and implemented reporting tools to enhance SLA monitoring for teams.
Benefits:
The solution provided an integrated, end-to-end service management platform within the Service Catalog, encompassing the full spectrum of software orders and access management. The reliability, performance, and security of the platform were enhanced, while a modern, user-friendly experience led to increased engagement.