Public security and safety

Mobility has made security and safety a real-time topic. Organizations must respond immediately to give citizens the experience and information they need, when they need it.

We design and implement citizen-first, multi-channel solutions, including accessible websites and mobile apps. These can offer prevention information and news, but also enable citizens to make declarations, report safety concerns, view the progress of a report, respond to questions in real time, and find local information from their mobile phones.

We establish real-time connectivity between the public and control rooms, which speeds up the response and can save lives.

Wherever they’re working, employees expect reliable access to systems, services, and data to inform decisions and be successful. Too often, however, they’re frustrated by outdated legacy operating models, a lack of channel and systems integration, and long waits for IT staff to respond to service requests.

We help to overcome these challenges with the best modern tools, information, and services. Our managed infrastructure services enable public security employees to harness consumer-grade technologies. We enable a channel shift from legacy communications to digital, giving people easy access to information and services and the confidence to self-serve. Our clients save time and make more efficient use of IT resources.

Intelligence gathering and sharing are critical to effective policing, border controls and security. When you add in advanced analytics leveraging AI and machine learning, the response moves from reactive to proactive. Knowing what’s happening and what will happen next with a real-time understanding of situations, locations, people, and context contributes to better decision-making and can reduce crime.

We deliver advanced analytics and technology solutions, such as our sensing platform for a European police force. We design and operate secure data platforms so that information can be shared within forces and across wider jurisdictions. And we help our clients put in place the processes, governance, technology, and standards that enable this to happen.

Public security and safety authorities depend on professionals with a wide range of specialist skills, both on the frontline and in support roles. However, as experienced employees retire and authorities adapt to changing security threats, talent scarcity must be addressed.

New operating models are needed to ensure the modern workforce can tackle evolving challenges effectively. We advise on the capabilities, roles and responsibilities required to deliver the future organizational structure.

We also work with HR teams to transform people management with new talent infrastructures and data strategies. These inform and govern recruitment, rightsizing, training, and development.

Frontline security professionals rely on their business support teams to provide essential back-office services. These are increasingly being delivered via digital applications, often deployed as SaaS solutions. These include applications for procurement, HR, finance, and case management.

We help to build the business case for new applications, either delivered off the shelf or customized to our clients’ specific needs. Our agile way of working, utilizing DevOps methodology, ensures that new, quality-assured functionality is deployed quickly. In one instance alone, a new cloud-based ERP and resourcing management application deployed to over 20,000 police users resulted in a 40% cost saving.

Public security and safety systems are often built on complex architectures with multiple servers and interfaces that can be costly and unwieldy to manage. By transitioning to cloud platforms, organizations gain resilience, agility, and scalability, and can cut the cost of multiple digital services by operating them on a single platform.

We determine the best cloud environment for each workload depending on the level of sensitivity, including public, sovereign, private, hybrid, and multi-cloud estates. We have delivered cloud-based systems that leverage data to accelerate investigation and intelligence activities. Our cloud migration projects have delivered up to 30% cost savings for organizations across Europe.