Where intelligent agents amplify teams and accelerate action

The true impact of AI emerges when intelligent agents empower people and turn insight into action.

On 20 May 2026, the future of business innovation once again converges in Lisbon. Capgemini invites you to join us at Agentforce World Tour Lisbon, a full day dedicated to the real impact of AI and the organizations leading enterprise transformation.

Shaping the future with Agentic AI

Salesforce World Tour Lisbon 2026, Salesforce’s flagship event brings together business and technology leaders to explore the latest innovations in Agentic AI, CRM, and enterprise transformation. As a Salesforce partner, Capgemini will be present throughout the day to share practical insights, customer use cases, and real‑world experiences on how organizations are leveraging Salesforce and AI agents to drive measurable business value.

As a long-standing Salesforce partner since 2007, Capgemini will be present to share practical insights, customer use cases, and real‑world experiences on how organizations are leveraging Salesforce and AI agents to drive measurable business value.

As this new generation of intelligent agents reshapes how work is done, we see a unique opportunity to drive smarter growth, more agile operations and more meaningful customer relationships. We would be delighted to welcome you at our booth to exchange with our experts and explore concrete use cases.

Don’t miss the opportunity to also attend our dedicated session, where our Head of Digital Comerce, Vítor Barros, together with Luz Saúde’s Customer Experience Director Tiago Quartilho, will share the stage.

Vítor Barros

Head of Digital Commerce Capgemini

Tiago Quartilho

Customer Experience Director Luz Saúde

Event Details

Time: 08:00 – 18:00

Date: 20 May 2026

Location: CCB – Centro Cultural de Belém, Lisbon

Don’t miss it. Register here!

Capgemini | Breakout Session – “Da Automação à Agentificação: Elevar a Experiência de Clientes e Colaboradores no Hospital da Luz” at 12h30

Join us for an exclusive Capgemini breakout session “Da Automação à Agentificação: Elevar a Experiência de Clientes e Colaboradores no Hospital da Luz” at 12h30, where we will present a real‑world use case of Agentic AI in the Healthcare industry — a topic of growing strategic importance for organizations seeking to drive efficiency, enhance decision‑making, and evolve towards agentic operating models.

This session will specifically explore how AI can support healthcare professionals and administrative teams, helping streamline operations, reduce burden, and enable more informed, timely decisions. Through concrete, real-life use cases, we will demonstrate how agentic solutions can directly contribute to improving the patient experience, from operational efficiency to more personalized and responsive care.

By combining Salesforce technologies with Capgemini’s deep healthcare expertise, we will show how agentic AI goes beyond task automation to support end‑to‑end processes, enabling organizations to adapt dynamically to change and scale innovation with confidence.

Designed for those seeking innovation with real impact, this session is particularly relevant for professionals and leaders operating in a sector as critical and complex as healthcare.

Meet us in our Booth

Capgemini will also be present in the event showroom. At our booth, you’ll have the opportunity to:

Engage directly with our experts
Discover our latest innovative solutions
Explore real client cases showcasing how we are applying generative AI in practice
Visit our booth to discuss your AI journey, explore concrete use cases and understand how Agentic AI can be operationalized securely and responsibly within your organization

Visit our booth to discuss your AI journey, explore concrete use cases and understand how Agentic AI can be operationalized securely and responsibly within your organization.

Learn more

Leapfrogging with agentic AI

The new competitive edge in B2B commerce

From pilots to real impact

How enterprises actually scale agentic AI

Reimagining customer experience: Human-led, AI-powered

Why customer experience is now a driver of growth, trust, and long-term value

Where intelligent agents amplify teams and accelerate action

Meet our Experts

Digital transformation demands continuous disruption in the way we think, the way we work, and the way we engage with customers and within our value network. This is why I am a strong believer that technology will help to create a better world. It has the power to overcome geographical and political barriers, spreading information across the world, contributing to reduce differences and bring people closer together.

Two decades of work experience across Europe and LatAM in large revenue growth plans, in which I orchestrated ecosystems of clients, partners, and suppliers acting in B2B enterprise markets, always bringing my deep specialization in key segments of the technology stack, including Infrastructure platforms, As-a-Service models, and System Integration. I joined Capgemini Portugal to develop the alliance with Salesforce. In my role, I orchestrate Sales, Enablement and Marketing dimensions, to define a joint collaboration model and deliver business value to Clients, building and maintaining a strong governance framework, to monitor and tune the full process.

20+ years of international IT consulting and management experience in large scale digital transformation initiatives. Advisor and engagement director to clients and internal teams through all stages of the solution life cycle, including pre-sales.

Become an Agentic Enterprise at Agentforce World Tour Lisbon

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