Luis Miguel Flores

Education Universidad Mariano Galvez, CPA or Accounting Bachelor Degree, 2008; Tecnologico de Monterrey, Logistics, Materials, and Supply Chain Management Associate degree, 2014 Certification LSS Black Belt Fun Fact I am the father of 2 beautiful kids; I love good food, travel, enjoying life with my family; and playing soccer (not very good at it) but […]

Education

Universidad Mariano Galvez, CPA or Accounting Bachelor Degree, 2008; Tecnologico de Monterrey, Logistics, Materials, and Supply Chain Management Associate degree, 2014

Certification

LSS Black Belt

Fun Fact

I am the father of 2 beautiful kids; I love good food, travel, enjoying life with my family; and playing soccer (not very good at it) but I’m a good fan

Career

I am one of those people who needs to love what I’m doing or I get bored, which is why BPO is a great career for me. I first joined BPO in 2003 as a Customer Service Representative which allowed me to continue studying and exposed me to a set of opportunities to grow. I was named the best customer service representative of the center in 2003 and became a trainer for the client while learning new skills and a new language of business (SLAs, Metrics, Improvements, Lean Processes, Quality, etc.). I moved to another BPO company where I specialized in security and started to work in Supply Chain and Logistics before moving to Capgemini to become a Financial Customer Service Manager which let me mix what I learned from my previous two jobs. Then a new opportunity came to join another engagement working with the transition team and I am now responsible for the client operations across Guatemala and Brazil. I am enjoying this ride and loving every stage of my BPO life… I proudly say I love what I’m doing!

I am generation BPO

Being a BPO employee allows me to be innovative, up to date with the trends of the market, to think outside the box and implement changes that improve costs and increase productivity. It also makes me a customer service person, not only at work but as part of my day to day life. It strengthens my values and ethics since I am representing the company that is helping improve our customer’s businesses.

Skill sets and Mindsets

There are a lot of personal values that Generation BPO have such as hard work, dedication, honesty and responsibility. But we are also solution finders, innovators, and chameleons in the way we adapt to changes in our organization or our client’s organization. We are efficient, reliable and able to multitask while driving results and process improvements. With a combination of creativity and analytical skills we deliver and create cost-effective solutions for internal and external clients.

The Future of BPO

My future, my present and my career is Capgemini, the company that really appreciates its employees.

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