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Excellence in patient services

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For a growing number of launches, sustainable treatment access and adoption comes down to the quality of the patient-support services. A successful launch requires a cohesive strategy for patient support that considers key patient challenges. Defining, prioritizing, and implementing a meaningful patient-services strategy requires a strong understanding of patient needs and the evolving solutions that are available to address them.

As part of our capabilities in patient-services excellence, we work in close collaboration with your teams to identify the specific patient needs for your product and design any corresponding patient services around this. Building on our extensive experience with both insourced and outsourced methods, we help you define the most effective operating models and implement the supporting processes and systems.