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Exceed customer expectations with a cloud contact center

AMAZON-Con…20 MB pdf

Customer expectations are growing and every interaction is important. But the challenge for companies is to meet rising expectations without increasing costs.

Amazon Connect provides an omnichannel cloud Contact-Center-as-a-Service (CCaaS) solution built from the ground up on AWS cloud that can scale to any business requirement. A single, unified contact center using Amazon Connect manages voice, chat, and task management while improving the agent experience.

According to a recent research report, moving to an AWS cloud contact center can save up to 30 percent almost immediately. We have proven experience implementing Amazon Connect for global clients. Capgemini’s Amazon Connect services team can create complex call flows easily, with the ability to build conditional logic based on parameters as well as custom logic

Advanced features including chat bots, natural-language interactions, and real-time sentiment analysis can take your customer experience and business effectiveness to the next level.

Read Creating the contact center of the future, now to learn how an omnichannel cloud contact center can deliver the best customer experience.