Business Technology Performance Index 2017/2018

The Equipment Finance industry’s benchmark for insights into trends, strategy and spending around operations and technology.


We are proud to present the 2017/2018 Business Technology Performance Index (BTPI) in collaboration with the Equipment Leasing and Finance Association (ELFA). The BTPI provides insight into the technology trends and forward-looking initiatives that equipment finance companies anticipate, have undertaken, or recently completed in efforts to drive their firms into new markets and opportunities, and improve their operations.

Key Findings

47% of respondents indicated that a process efficiency improvement initiative is 1 of the top 3 initiatives they will undertake in the next 18 months

40% of respondents indicated that replacement of their back-end (servicing) platform will be a key IT initiative they will undertake in the next 18 months

The current average life of front-end systems used by our respondents is 10.2 years while back-end systems are averaging 12.5 years

33% of respondents view a “360 degree view of the customer / CRM” as a key area of focus which is nearly double the percentage from our prior report

New Technologies

100% of respondents indicated that they do not have any of the following new technologies – Artificial intelligence, Blockchain or Smart Contracts already in use

The top 3 benefits of Robotic Process Automation, as viewed by our respondents, are to reduce errors, reduce cost and reassign human resources to more value added projects

46% of respondents indicated they are either building capabilities around or are exploring potential uses of Artificial Intelligence

33% of respondents indicated they believe their organization will adopt Smart Contracts within the next two years

Read the full report

Download the full report here. To learn more about trends in technology and operations and the adoption of these trends, contact us at

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