ServiceNow’s unique capabilities and ease of customization quickly made it a popular platform of choice in the IT service management (ITSM) segment. As the platform continued to evolve and became overly customized, the price for upgrades and maintainability grew immensely year over year. Consequently, multiple enterprises are experiencing challenges in expanding their product base beyond ITSM, e.g., to CSDM (Common Service Data Model), ITOM (IT operations management), ITBM (IT business management), Performance Analytics, and others. To address this gap, Capgemini helps clients to optimize Service Now in no time and cost effectively grow and expand their product base.
Download this Point of View (PoV) by Jolanta Suchanek, Service Now Lead, Eastern Europe, Global Delivery Center to rediscover the simplicity of the Now platform and cost effectively expand beyond ITSM to accelerate digital transformation.