Transforming Digital Customer Experience

Capgemini & Pega will discuss the retail banking industry as it undergoes a pandemic-driven paradigm shift. Banks are facing an urgency to review their strategic priorities, reevaluate their resilience, reconfigure operating models, and transform customer experience. To deliver the experience customers now expect, banks need to hyper-personalize customer engagements and make banking ubiquitous as well as experiential.

Hear from Sankar Krishnan, Capgemini and Marc Andrews, Pega as they discuss:

Key research findings of the Capgemini’s 2021 World Retail Banking Report
What are some of the challenges banks have been facing in the face of the crisis
How banks are focusing on their digital customer experience to make it their top priority
New approaches banks are taking to reach out to customers through digital channels for both cross-selling and delivering pro-active service

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