Navigating Disruption: Customer

In this webcast, our experts will address questions such as:

The 7 habits of the digital revolution
How to build and maintain loyalty with new buying and consumption patterns
Where to start your customer experience journey
Which sectors are being affected the most when it comes to CX?
What are the 2 to 3 most important areas a brand should focus on in the current business environment as it pertains to customer experience?
In a work from home environment, what’s going to happen to creativity? How can remote teams be inspired to be innovative, creative and keep the customer-centric approach – the main pillar of CX?
How do you see customer behavior’s changing in the long term? Will customer expectations be forever changed?
How do we expect the retail experience to be re-invented as we phase out of COVID, and going forward?

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