Case-as-a-Service (CaaS)

Reduce the risk of error and make informed decisions: Case-as-a-Service (CaaS) improves case management with greater transparency and compliance, enabling public and private organizations to enhance service, drive efficiencies and reduce costs and risks.

Deliver Better Service, Faster and at a Lower Cost

Both public and private organizations are under pressure to deliver better service to customers or citizens while driving efficiencies and reducing costs and risks. However, most current case management solutions can be costly and time-consuming to implement. They use multiple different applications and many do not meet compliance requirements.

For organizations to achieve results more rapidly, they need a flexible and compliant solution that can be deployed rapidly with minimal expenditure.

A Ready-to-Run Case Management Solution

CaaS is a ready-to-run, pay-per-use solution that builds fully customized, cloud-enabled case management applications.

It can help you to:

  • Reduce case-handling time by 30-90% through standardization
  • Increase efficiency and reduce infrastructure costs by 20-30%
  • Enable informed decision-making with complete visibility on available information
  • Improve staff productivity
  • Customize information capture and workflow
  • Shift toward greater digitization across your organization
  • Enable users to access information anywhere, anytime

Advantages include:

  • Fully scalable
  • Built on proven EMC technologies
  • Implementation within weeks

Go Paperless with Capgemini

Capgemini’s business process optimization experience, coupled with cloud technology from our strategic partner EMC, offers the perfect way to revolutionize case management in complex organizations.
One public sector organization which implemented Case-as-a-Service reduced processing times from two weeks to one day, while handling up to 50,000 correspondence transactions per day.


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