Insurance companies are re-focusing on their core operations.

Drawing on research insights from 14 countries, and 58 insurance executive interviews, the 2011 World Insurance Report offers insights into how leading institutions are refocusing efforts on improving operational efficiency and the client-centricity of their business processes in an environment of rising claims costs and increasing investment income uncertainty.

The 2011 World Insurance Report explores ways insurers can dissect their business to identify opportunities that will make fundamental and lasting improvements, with a focus on transforming claims.