The rewards of superior digital customer experience

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Our research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

Capgemini launches the findings of “The Disconnected Customer: What digital customer experience leaders teach us about reconnecting with customers.” A compilation of findings from more than 3,000 consumers and 600 executives that serve them, the research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

The infographic here provides a quick snapshot of key highlights from the report on what digital customer experience leaders teach us about reconnecting with customers.

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