The rewards of superior digital customer experience

Publish date:

Our research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

Capgemini launches the findings of “The Disconnected Customer: What digital customer experience leaders teach us about reconnecting with customers.” A compilation of findings from more than 3,000 consumers and 600 executives that serve them, the research reveals a gap between how businesses and consumers perceive the quality of their customer experience.

The infographic here provides a quick snapshot of key highlights from the report on what digital customer experience leaders teach us about reconnecting with customers.

the_rewards_of_superior...

Tamanho do arquivo: 987,47 KB File type: JPEG image

Related Resources

digital customer experience

Making the Connection: How Internet of Things Engages Consumers and benefits Business

Developed as part of The Consumer Goods Forum’s Educational Series, this thought leadership...

digital customer experience

The Smart Digital Store – Brochure

The retail store is undergoing a fundamental transition as digital and mobile reshape how...

cookies.
By continuing to navigate on this website, you accept the use of cookies.
For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Fechar

Fechar informações de cookies