Smart technology, combined with changing consumer demands, will have some hitherto unforeseen effects on retailers.

Energy companies are already planning the practicalities of smart meter roll-out to meet the UK Government’s 2020 target, but there are less obvious, and potentially even more far-reaching, implications that they have yet to get to grips with. This paper focuses on two major changes to the market that we believe smart metering will entail: third-party access to consumer data and communications access into the consumer’s home.