A new face of outsourcing with specialised services-based arbitrage.

There was a time when outsourcing was simply about cost reduction but now service providers are becoming ever more sophisticated. Today the mandate is clearly shifting from cost-based arbitrage in favor of specialised services-based arbitrage where the driver is scale and availability versus cost.

Capgemini helps its clients establish these new age shared services centers, giving them access to a wide range of skilled and experienced experts to leverage across many areas or multiple business lines, without adding permanent cost to its infrastructure. Our clients tell us that these SSCs are bringing in benefits like better delivery of services than they would achieve in-house, with greater control and improved visibility

Read this feature article* where Roy Stansbury, managing director of Capgemini Financial Services, comments on why the advantages of shared services outweigh any perceived disadvantages.

*Note: First published in the May 2010 edition of Future Banking