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This is essential to fulfilling the potential of augmented government, automating administrative processes intelligently, and facilitating better decisions for citizens.To instill public confidence, however, organizations must also abide by a set of shared standards and values in using AI.Our use of AI in the public sector is part of our Perform AI suite of services. We believe a data-driven approach can progressively increase value, transformation and positive disruption for any public organization.
AI at the service of the citizen
Public organizations are often in catch-up mode when it comes to addressing issues affecting citizen health, wellbeing, and society at large. This includes identifying health anomalies, detecting broken infrastructure, and tackling fraud.AI offers the potential for a more a proactive response through vastly improved forecasting. In a world where everything is constantly evolving and normality is continuously being redefined, we build on existing data pools to detect patterns suggesting immediate danger or high risk. The more data available, the better the AI quality. We also identify detection mechanisms that work in real time and with precision, while conforming to jurisdictional requirements.
Public sector organizations must make sensitive decisions in the public interest and with high ethical standards. This can mean considering a huge number of interdependent variables as the basis for evidence-based policy making.AI can enable organizations to manage this complexity, anticipate societal trends and improve the long-term planning of regulatory measures and investment priorities. AI detects patterns in data and helps determine connections and processes that enable fact-based assessments of changing circumstances.We apply AI to help public sector organizations respond more effectively to a wide range of challenges and rapidly evolving situations.
We help public bodies bring together automation, artificial intelligence, and analytics in case management to make administrative processes more efficient. This saves costs and time. Citizens benefit from shorter processing times, and location-independent communication with public authorities.We implement AI to enable the organizing, reading, validating, and allocating of requests and information within the framework of intelligent end-to-end process automation. To achieve this, we identify the routine tasks that can be delivered in a zero-touch model using AI that is trained to fulfil these specific cases. This frees up public servants to focus on cases that require specialist knowledge.
Public organizations have been investing in automation and chatbots for some time, enabling them to efficiently manage processes and citizen engagement. Now, we’re helping them to take the next step with the tools they need to resolve a growing volume of complex cases promptly. We’re also helping to ensure data security, privacy, and confidentiality.We build information-based, self-service platforms in the form of chatbots or other virtual assistants that can reduce the work time per transaction, resulting in faster service. And we’re introducing ever-more intelligent chatbots capable of handling complex questions like a human to retain the personal touch many citizens look for.
The Schools Commercial team works with Capgemini to better communicate the value of its pilot program of savings initiatives for schools
Large forestry areas are destroyed every year by spruce bark beetles. According to the national authority, Swedish Forest Agency, 3–4 million
By partnering with Capgemini, the Municipality of Oslo develops proof of concept chatbot and RPA to respond to citizen and employee requests
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