In the past, organizations mainly focused on achieving customer satisfaction with timely product or service fulfillment. Today, however, most organizations recognize it’s no longer enough to compete merely on products and services – instead, it’s about managing customer experience throughout the buying journey.
Musings from the HFS F&A Digital Roundtable
Spend less time and money managing technology vendors
Capgemini provides a full life cycle of IPA projects as an integral component of its managed...