Towards Ethical AI: Views from Experts and Practitioners

Experts agree – ethical AI holds the key to innovation

Artificial intelligence offers a huge opportunity for businesses, the economy and society, but significant questions are being raised about the ethical issues surrounding this technology. To truly harness and channel the potential of artificial intelligence, there is a need to build a strong ethical foundation, one that is built on transparency, accountability, and fairness.

Far-reaching impacts

For this edition of Conversations, Towards ethical AI, we spoke to leaders from various industries such as insurance, banking, and pharmaceutical, to academicians from leading institutes including Harvard University, University of Oxford, and MIT, as well as the director of DigitalEurope, an industry association. A number of critical insights emerged:

  • AI algorithms need to be both transparent and understandable
  • The ethics of AI needs to be a shared responsibility
  • There is a need to balance legislation with self-regulation to avoid stifling innovation
  • Team diversity is an important tool to tackle bias in AI

What does the future hold?

From concerns over autonomous vehicles to questions regarding what constitutes end-user consent, AI raises as many questions as it does answers. For this reason alone, it requires a solid ethical foundation. But such a foundation need not stifle technological advancement, innovation, or implementation. In fact, it holds the key to unlocking it.

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Report - Conversations

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About the Capgemini Research Institute

Capgemini Research Institute

Capgemini’s #1 ranked in-house think tank on all things digital


Ron Tolido

Executive Vice President, Global CTO – Insights & Data. Certified Master Architect. Member of the Group Technology & Innovation Council. Lead author of TechnoVision. Executive lecturer at TIAS Business School.

Brian Girouard

Expert in Strategy and Transformation

Elisabetta Spontoni

Elisabetta Spontoni is the Group Offer Leader for “Digital Core with SAP S/4HANA” and is responsible for driving the offer lifecycle end-to-end, by orchestrating SAP CoEs around the world in achieving their missions: pre-sales/solutioning, offer promotion in the market, build Go-To-Market tools, Talent Management, Support project delivery.

Josean Mendez

Josean is the SAP Partner and Ecosystem Lead, Global Strategic Initiatives & Partnerships at Capgemini. He combines his over two decades of leadership experience in the Mobile Solutions and Software Development industry with his passion to drive Digital transformation for the benefit of our customers. His constant endeavor is to devise agile solutions in order to facilitate a future-proof digital enterprise.

Frank Wammes

Vice President, Chief Technology & Innovation Officer Capgemini Europe. Member of the Group Technology & Innovation Council. Co-author of TechnoVision. Executive coach on the topics of Digital Transformation and Innovation.