Implementation of a System and Service Integration Model at HMRC

Since 2004, we have worked with HMRC to deliver most of their IT through the Aspire contract, which is a collaboration of major providers and an ecosystem of around 450 partners.

HMRC needed to align their IT sourcing strategy to the Government’s austerity spending targets and their requirements to introduce both SMEs (Small and Medium Enterprises) and smaller, more flexible contracts. To help them achieve this, we introduced a System and Service Integrator to integrate and orchestrate these new vendors into their current IT estate.
HMRC expects that the business case will deliver multi-year benefits over five years, without impacting operations. Specifically it will:
  • Reduce IT running costs by over £200 million
  • Introduce competition to lower costs within a multi-supplier model
  • Better exploit innovation, and use more SME suppliers. 


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