The retail renaissance is here to stay

Traditional retail may be in decline but retailing is not.

The renaissance of retail is already here and it’s being powered by an explosion of customer engagement points and demand for personalised experiences which will be enabled by powerful new insights and digital technology. Retail is transforming into something new.

We have retail in our blood; our consultants have led teams in some of the UKs most successful retailers.​ By combining industry experience with transformational know how, we deliver successful outcomes for you.​ We are a trusted partner to retailers worldwide and offer a global talent pool 250,000 strong, to ensure your needs are met.​

Retail’s renaissance is here, and digital technology is fuelling that journey, which means retailers need to respond now. ​We are a partner who can support you truly end-to-end to; to shape and deliver solutions to your most demanding challenges.​ A leader in innovation, consulting, technology services and digital transformation, we bring the skills, methodology and minds.

Helping you protect today and unlock tomorrow

Retail is evolving, undergoing a renaissance that will mean moving beyond traditional customer propositions, services, experiences and business models.

We were once retailers too so we understand the end customer. Their requirements are unprecedented. So ‘protecting today’ means finding the balance between profitability and shared aspiration. ‘Unlocking tomorrow’ means ensuring you are nimble enough to outperform the competition in a marketplace where change is constant. We get the base foundations in place to do that, so you can be agile and adapt fast. Again, its a trade-off, between the need to move fast, and the need to scale.

Why Us


We have retail in our blood; our consultants have led teams in some of the UKs most successful retailers, offering a combined industry experience of over 180 years.​ We understand the growing pressures and how fast & competitive retail can be. We blend deep operational experience with the structure of a consulting toolkit.


Retail’s renaissance is here, and digital technology is fueling that journey. You need a partner who can work beside you, to identify the outcomes which unlock your growth agenda. ​

Our capabilities are truly end-to-end; we innovate and advise, we land business outcomes and we modernise technology. There is no one better placed to make sure you get it right first time.  Your business outcomes are the real success criteria for our consulting engagements and because of that we expect you to measure us on what matters. ​ That’s why we have creative commercial models which link our success to yours, demonstrating ‘skin in the game’ in these turbulent but exciting times.


To transform through digital is to transform within a diverse ecosystem.

Collaboration is part of the fabric of Capgemini, in our culture, our people and our methods & tools. We are uniquely placed to lead you and your future partner ecosystem, through the transformation journey.


Creative commercial models link our success to yours, demonstrating  'skin in the game', because your business outcomes are the real success criteria.

How we can help

Unlocking the customer experience

We help ambitious retailers bring to life what’s next; supporting their leadership teams to...

Enabling simple and effective operations

Our retail experts, have led and transformed Buying & Merchandising teams in some of the...

Unleashing the power of technology

Our advisory team help retailers develop trusted, ethical data and insight strategies;...

Client Stories

Thought Leadership

Read our blogs

The Future of Retail

Capgemini, SharpEnd and The Drum have joined forces to create CornerShop

What will the new instore experience look like?

Peter Flood takes a look at the value that a data driven approach can bring to managing the...

Cloud Transformation in Retail

Cloud Transformation in Retail

With Capgemini, Monday’s idea can become Friday’s reality.

CornerShop - The store of tomorrow

Meet our Retail experts

Steven Webb

Expert in Consumer Products & Retail – Distribution & Transportation.

Steve Hewett

Expert in CRM, Customer Experience Design, Digital Operating Model, Ecommerce

Christopher Baird

Expert in Consumer Products retail and Distribution

Simon Mardle

Expert in Consumer Products & Retail – Distribution & Transportation.

Chris Long

Expert in Demand-Driven Supply Chain and Retail Store Transformation

Bhavesh Unadkat

Expert in CRM, Digital Marketing, Marketing Technology, Proposition Development