Digital Customer Experience


We partner with you to make the right connections across the whole of your enterprise so that you can create experiences that deliver rapid and sustainable value for your customers and your company.

 

Learn more about our Mobile Solutions.

There are five distinct and intrinsically overlapping areas, we look at our organization in this way.

Adaptive Technology

Adaptive Technology

Measuring what matters to your customers and your organization is the shortest route to relevancy and engagement.

Customer Insights

Customer Insights

Understanding what your customer actually cares about and why they care about it is the shortest route to relevance.

Experience Design

Experience Design

Design and execute compelling, engaging experiences by providing your customers and consumers with a valuable and valued experience across touch points and over time.

Measure, Refine & Optimize

Measure, Refine & Optimize

Measuring what matters to your customers and your organization is the shortest route to relevancy and engagement.

People & Organizational Transformation

People & Organizational Transformation

Any improvement in the customer experience will require some degree of organizational transformation.

Success Stories

Transforming Retail – Launch a ‘Wow’ Factor to Differentiate Your Brand

“The behavior of the customer is changing, and providing good quality kitchens is no longer enough. Customers also expect a seamless and engaging brand experience. To help us achieve this vision, we are piloting the use of innovative digital technologies…” Martina Strand, Nobia

Capgemini enables a leading restaurant chain to offer personalised digital media experience to its customers

Capgemini helped the restaurant chain to sketch a buyer journey and engage customers, especially Millennials, inside stores and across digital platforms.
adobe

Smartly Transforms Energy Billing with New Service

Capgemini, using Adobe Experience Design, helped Smartly with its smart billing through a mobile app.

Featured Expert

Mark Taylor

Expert in Customer Experience Strategy, Digital Customer Experience

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