Digital Customer Interactions

Drive enhanced customer engagement and loyalty through delivering a frictionless experience

DCI Digital Customer Interactions Outcome graphics

Capgemini’s Digital Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet human-centric experience on behalf of your organization.

Capgemini’s offer is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive and frictionless relationship with your customers. Our committed enhanced business outcomes include:

  • A personalized customer experience – an aligned, cross-generation contact experience strategy that creates a virtuous circle of satisfied customers that help your business grow within the context of the “new normal”
  • An omnichannel customer journey – leverage digital-first customer interactions across a range of channels, including phone, email, chatbots, social media, self-service platforms, and user portals
  • An improved Net Promoter Score – increased customer satisfaction scores enhance your brand value and loyalty
  • Enhanced customer engagement – meaningful customer conversations across digital channels.

Capgemini’s Digital Customer Interactions service drives synergies across your upstream and downstream process value chain. This drives smooth customer interactions, helping you transition to – what we call – the Frictionless Enterprise.

The Frictionless Enterprise-blockchain for the supply chain

Contact Business Services

To learn more about how Capgemini’s Digital Customer Interactions helps you deliver a superior, frictionless customer experience, contact: businessservices.global@capgemini.com