Capgemini’s Digital Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet human-centric experience on behalf of your organization.
Capgemini’s offer is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive and frictionless relationship with your customers. Our committed enhanced business outcomes include:
- A personalized customer experience – an aligned, cross-generation contact experience strategy that creates a virtuous circle of satisfied customers that help your business grow within the context of the “new normal”
- An omnichannel customer journey – leverage digital-first customer interactions across a range of channels, including phone, email, chatbots, social media, self-service platforms, and user portals
- An improved Net Promoter Score – increased customer satisfaction scores enhance your brand value and loyalty
- Enhanced customer engagement – meaningful customer conversations across digital channels.
Capgemini’s Digital Customer Interactions service drives synergies across your upstream and downstream process value chain. This drives smooth customer interactions, helping you transition to – what we call – the Frictionless Enterprise.
Contact Business Services
To learn more about how Capgemini’s Digital Customer Interactions helps you deliver a superior, frictionless customer experience, contact: email@example.com