Capgemini IMRG e-Retail Sales Index: Lowest November growth in 7 years for online retail

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Author: Magda Bulska
  • Online retail sales increased by +8.1% YoY, the lowest November growth since 2011
  • Total market growth averages: 3-month (+8.3%), 6-month (+10.5%) and 12-month (+12.2%)
  • Online only retailers outperformed multichannel retailers (+11.6% vs.+6.3%)

UK online retail sales suffered its worst November growth since 2011 last month coming in at just +8.1% year-on-year (YoY), as Black Friday discounting failed to rejuvenate consumer spending across the month and relieve the recent struggles for UK retailers, according to the latest Capgemini IMRG e-Retail Sales Index.

November fell below the three- (+8.3%), six- (+10.5%) and 12-month (+12.2%) sales growth averages, as the market experienced its lowest ever growth for a Black Friday week. While online retail appeared resilient to the struggles experienced on the high street during the first half of 2018 (when growth was up 16% vs the first half of 2017), it is apparently now being impacted by the tough trading climate.

The Health and Beauty sector was the main beneficiary of Black Friday, achieving an impressive +25.1% growth (YoY) and an increase of +95.5% from October MoM. However, in contrast gifts were down by -10.3% compared to last year.

Andy Mulcahy, strategy and insight director, IMRG: “Black Friday was underwhelming from a revenue perspective this year and there are multiple reasons why shopper spend may not have responded as well as may have been expected. There is economic and political stability potentially impacting shopper confidence, plus the possibility that people might be becoming fatigued with the event – a factor compounded by negative stories released in the run-up, such as those by Which?.

“One thing that is clear from our research is that heavy discounting had been going on far in advance of Black Friday, which lessens retailers’ capacity for grabbing attention by going into sale. Did the sheer scale of the discount rates suppress revenue? Or is the overall peak spend getting more evenly spread throughout the Christmas build-up this year, due to Black Friday falling so early in November before many people had been paid? It’s a very complicated story this year, but the duration and depth of discounting rates are likely to be very significant.”

Bhavesh Unadkat, principal consultant in retail customer engagement, Capgemini: “Despite high conversion this month where all weeks saw an increase in orders, the drop in average basket value has impacted the sales growth, suggesting that extended promotions have had an impact on revenue this year.

“The evolution of Black Friday has shaken up the Christmas sales landscape over the last decade, however, the discounting snowball effect may be losing momentum as retailers try to regain control and extend the demand across the festive period.  We saw a mix of strategies from the retailers; from kick starting offers early in the health and beauty sector, compared to a number of high-profile retailers who made a stand and pulled out of Black Friday altogether to protect their margins and pricing strategy. December performance and end of year profits will be the true measure of who has gained and lost in the discounting game this year.”

-ENDS-

About the ‘IMRG Capgemini e-Retail Sales Index’

The IMRG Capgemini Index, which was started in April 2000, tracks ‘online sales’, which we define as ‘transactions completed fully, including payment, via interactive channels’ from any location, including in-store.

About IMRG

For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of e-retail in the UK. We are a membership community comprising businesses of all sizes – multichannel and pureplay, SME and multinational, and solution providers to industry. We support our members through a range of activities – including market tracking and insight, benchmarking and best practice sharing. Our indexes provide in-depth intelligence on online sales, mobile sales, delivery trends and over 40 additional KPIs. Our goal is to ensure our members have the information and resources they need to succeed in rapidly-evolving markets – both domestically and internationally. www.imrg.org

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

Learn more about us at www.capgemini.com.

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