Customer Experience (CX)

Create experiences. Build relationships.

Capgemini’s DCX North American practice is a leading B2B and B2C digital transformation solution provider. We create differentiating experiences that foster relationships through Commerce, Marketing, Sales and Service solutions. By combining proven methodologies, deep technical expertise and strategy, our talented teams build digital customer experiences that engage and convert, enabling brands to realize their CX vision. DCX NA is a strategic partner of Adobe, Pega, Salesforce and SAP C/4HANA.

We help our clients craft successful digital customer experience strategies, put them into practice, and continually optimize them for long-term success.

Thought leadership

Time to Talk

Conversational interfaces will transform digital customer experiences. The time to start...

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this...

World Insurance Report 2018

Business-as-usual within the insurance industry is coming to an end. The World Insurance...

Cars Online Trend Study, April 2018

Untapped value – rethinking customer service in the automotive industry

Analyst recognition

2018 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

“Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly related to customer service or commerce.”

HfS Blueprint Salesforce Services 2017

Capgemini has a “fast-growing practice with industry sector alignment, innovation focus and strong resources.”

Forrester Specialty Designers, North America, Q2 2018

Capgemini named as a Large Specialty Design Firm that helps companies apply expert design practices.

Digital Customer Experience at Capgemini: We make the connections that make a difference.

Our domains, solutions & services

In today’s ever-evolving landscape, sustainable competitive advantage and revenue growth comes from executing on the strategic initiatives that help build brand loyalty and drive business expansion. Whether it’s about providing customers with a unified online and offline experience, expanding into new geographies and markets, or launching new brands and sites, we offer solutions aligned to your growth strategy.

With experience building global, multi-site architectures for both B2C and B2B brands, Capgemini DCX will set you up for long-term success, so you can get to market fast, continually evolve the customer experience, and scale your business. To learn more about our services and solutions for commerce, please contact us.

Commerce 360

Commerce 360

Our Commerce solutions provide businesses next generation e-commerce optimizations to reach...

Customer Interaction Service

Customer Interaction Service

With the changing face of customer interaction making it increasingly difficult for companies...

Mobile User Experience and Design

Mobile User Experience and Design

Mobile usage plays a significant role in our private, professional, and social lives, the...

ODIGO™ – Customer Interaction Hub

ODIGO™ – Customer Interaction Hub

Don’t just acquire your customers, welcome them. Don’t just record customer interactions,...

Seamless Commerce for Enterprise

Seamless Commerce for Enterprise

Connecting the business buyer: Creating an unbroken, end-to-end and personalized...

Partner ecosystem



Voicing your way around

The use cases for a voice assistant in commerce are many. We found that nearly one in two...


Chart your DCX strategy in four steps

Develop core capabilities to make the right connections that underpin digital customer...

Connect with our experts

Mark Taylor

Expert in Customer Experience Strategy, Digital Customer Experience

Sidharth Kapila

Expert in Digital Customer Experience, Process digitization & Automation

Richard Lyons

Expert in Consumer Products & Retail – Distribution & Transportation

Contact us

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