Customer Experience (CX)

Capgemini’s DCX North American practice is a leading B2B and B2C digital transformation solution provider. We create differentiating experiences that foster relationships through Commerce, Marketing, Sales and Service solutions. By combining proven methodologies, deep technical expertise and strategy, our talented teams build digital customer experiences that engage and convert, enabling brands to realize their CX vision. DCX NA is a strategic partner of Adobe, Pega, Salesforce and SAP C/4HANA.

We help our clients craft successful digital customer experience strategies, put them into practice, and continually optimize them for long-term success.

In today’s ever-evolving landscape, sustainable competitive advantage and revenue growth comes from executing on the strategic initiatives that help build brand loyalty and drive business expansion. Whether it’s about providing customers with a unified online and offline experience, expanding into new geographies and markets, or launching new brands and sites, we offer solutions aligned to your growth strategy.

With experience building global, multi-site architectures for both B2C and B2B brands, Capgemini DCX will set you up for long-term success, so you can get to market fast, continually evolve the customer experience, and scale your business. To learn more about our services and solutions for commerce, please contact us.

Application Hosting and Support

Application Hosting and Support

Our support team is dedicated to providing your customers with high-performing, reliable,...

Commerce Implementations

Commerce Implementations

With hundreds of successful launches, our commerce implementation team will ensure that your...

Digital Marketing

Digital Marketing

Our digital marketing team applies proven best practices to craft and execute tailored...

Experience Design

Experience Design

We design experiences that place your customers and buyers at the core, and together, we will...

Solution Consulting

Solution Consulting

We take a pragmatic view to digital strategy. Across B2C and B2B, we stay on top of the...

In the news

How Digital Design And Strategy Help Brands And Retailers Create A Total Experience, Forbes

"Today’s customer wants a great shopping experience on any device all the time – immediate shopping at low or no cost, and he/she demands outstanding customer service.”

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The Power and Complexities of PWAs for eCommerce, Digital Commerce 360

"With 40% of transactions in 2018 taking place on mobile devices, consumers are increasingly relying on their smartphones and tablets to shop online." - Rich Minns

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Show and sell: The art of brand storytelling through content and influencers, MarketingTech News

"Today’s consumers have trust issues. Wise to the tactics of marketers, they’ve become immune to most forms of digital advertising. Instead they look to peers, influencers, and online reviews to help them make purchasing decisions — and who can blame them?" - Allison Roy

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Digital Customer Experience at Capgemini: We make the connections that make a difference.

Thought leadership

Time to Talk

Conversational interfaces will transform digital customer experiences. The time to start...

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this...

Delivering Progressive Web Applications

Over 40% of transactions in 2018 were completed on mobile devices, and this number is only...

Partner ecosystem


Connect with our experts

Sidharth Kapila

Expert in Digital Customer Experience, Process digitization & Automation

Richard Lyons

Expert in Consumer Products & Retail – Distribution & Transportation

Mike Davidson

Expert in delivering world-class commerce experiences through user-centric strategies and contemporary design practices

Contact us

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